Automotive Service Advisor

Responsibilities:

1. Manage large amounts of incoming calls
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Meet personal/customer service team sales targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9. Take the extra mile to engage customers

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Additional Pay:

• Bonus pay
• Overtime pay

Benefits:

• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift

Experience:

• Service advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person