Automotive Parts Associate

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

Summary:

The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.

Main Responsibilities and Tasks:

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
• Directs or guides customer to the location of requested items.
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Deals with challenging situations in a professional manner.
• Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.
• Sources and orders automotive parts for customers though authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
• Processes returns, warranties and castings as required.
• Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
• Stocks shelves and merchandise display areas using modules and planograms as guidelines.
• Maintains inventory accuracy and identifies/reports low stock levels.
• Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.

Requirements:

• Demonstrated automotive subject matter knowledge and interest.
• Basic math and typing skills.
• Good working knowledge of automotive parts lookup system.
• Ability to operate a cash register is an asset.
• Ability to work under minimal supervision with computerized systems.
• Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset.
• Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
• Strong communication skills, ability to listen carefully and to give precise instructions.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to multitask, adapt and cope with challenging and changing situations.
• Positive attitude, punctuality and solid work ethic.

More about the position:

Potential Career Opportunities

• Next levels: Service Advisor, Department Manager and Service Manager.

Physical Demands and Working Conditions

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".

Our offering includes

• Competitive compensation and benefit package
• Potential for Profit Sharing
• Employee Shopping Discounts
• Flexible work hours
• Learning and Development opportunities
• Scholarships
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Employment Verification

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.