Auto Service Advisor

As leaders in the service industry, we pride ourselves on our stellar 4.9 rating on Facebook and Google. With decades of expertise providing top-notch service to over 10,000 satisfied customers, Allbrite Glass & Tint specializes in Auto, Home, and Business Glass & Tint solutions and remains committed to being Kitchener-Waterloo, Cambridge, Guelph, and Woodstock Regions' premier service provider.

We are an ambitious company brimming with growth opportunities. With a fleet of service vehicles and a team of dedicated employees, we seek only the "best of the best" who are eager for a long-term career filled with growth and development. Are you highly energetic, motivated, and sporting a "winning mindset"? If so, we want you on our team! As an equal opportunity employer, we proudly consider all applicants without bias based on race, creed, color, sex, national origin, disability, or veteran status. Count on Allbrite Glass for Service You Can Trust!

Job Summary

We are on the lookout for passionate, professional Auto Service Advisors who excel at greeting customers and delivering an incredible WOW SERVICE!! experience throughout the repair process while adeptly managing and organizing a significant amount of the branch’s administrative tasks.

Responsibilities

• Provide exceptional customer service and support.
• Manage incoming calls from policyholders, insurance agents, and retail & commercial clients.
• Maintain a tidy and presentable appearance at all times.
• Actively participate in all mandatory staff meetings and training sessions.
• Exhibit a top-notch service attitude towards customers and possess an exceptional telephone manner.
• Communicate with professionalism and respect towards clients, office personnel, and colleagues.

Requirements

• Be eager to pursue, develop, and engage in ongoing education.
• Adhere to the framework of company policies and procedures.
• Exude an outgoing, professional demeanor, a clean-cut appearance, and a driven and drug-free attitude.
• Strive to work diligently, intelligently, and effectively.
• Hold a valid driver’s license.
• Outstanding sales skills.
• Prior experience in customer service.
• Proficiency in Point of Sale Systems and Microsoft Office.
• Understanding of computer and telephone systems.
• Familiarity with auto glass products, installation, and repair processes.
• Knowledge of scripting and claims processing procedures for the designated insurance company.
• Capability to operate computer and telephone systems while seated for long periods.
• Ability to communicate warmly, maintain composure, and build rapport with peers, stores, and customers.
• MUST BE ABLE TO REPORT TO KITCHENER FOR TRAINING

Benefits

• Exceptional training and development opportunities
• Flexible scheduling options
• Incentive program for sales performance
• Uniform allowance
• Comprehensive Health and Dental Benefits
• Gym Membership Benefit
• Take your birthday off with pay
• Earn up to $65,000 annually

Submit your application with confidence – apply today! We appreciate the interest of all candidates. Only those selected for further consideration will be contacted.