Auto Insurance Advisor - Avant Insurance

Auto Insurance Advisor - Avant Insurance

Province: Winnipeg, Manitoba
Position: Auto Insurance Advisor
Deadline: February 7, 2025
Posted: January 17, 2025

Job Description / Duties

POSITION OVERVIEW

The Auto Insurance Advisor is responsible for servicing clients in a courteous and professional manner. They maintain extensive knowledge of auto & personal lines insurance products and collaborate with team members to ensure a superior customer service experience. Our goal as a team is to provide clients with expert advice and out-of-the-box problem solving. This position is an excellent opportunity for individuals early in their insurance careers who are eager to gain insights from a knowledgeable team.

As an Auto Insurance Advisor, you are an Operator, patient, conscientious, relaxed, and cooperative team member. You are:

• Affable, approachable, accommodating, and detail-oriented.
• Highly tolerant of systematic work.
• Respectful and accepting of others’ decisions.

RESPONSIBILITIES:

• Managing Autopac transactions for walk-in, phone, and email requests.
• Fostering strong, long-term customer relationships by providing value-added services.
• Overseeing account documentation, which encompasses routine inquiries, quotes, insurance contracts, endorsements, cancellations, and additional tasks.
• Delivering prompt and precise responses to inquiries, addressing issues, and providing solutions to fulfill client requirements.
• Assisting with initial Personal Lines claims reporting.
• Demonstrating ownership, urgency, and adherence to timelines in all client engagements.
• Maintaining an up-to-date knowledge base of insurance products with our standard personal lines markets and Manitoba Public Insurance.
• Partnering with Personal Insurance team members to deliver an outstanding customer service experience.
• Assisting the Personal Lines Team with property evaluations, billing & payments, questionnaires, and new business surveys.
• Ensuring adherence to MPI & EPIC workflows.
• Participating in training and professional development opportunities to enhance skills and industry knowledge.

Qualifications / Required Skills

REQUIREMENTS:

• Minimum Level One Manitoba Insurance license is required.
• A minimum of one year of customer service experience is required.
• Familiarity with a Broker Management System, particularly Epic, is preferred.
• Candidates should possess strong prioritization skills and the ability to manage competing demands effectively.
• SRE and Commercial Vehicle knowledge is an asset.
• The individual must be a self-starter, goal-oriented, and a quick learner.
• A strong customer focus and proficient problem-solving skills are necessary.
• Excellent interpersonal and communication skills are required.
• Bilingual proficiency in oral and written communication is an asset, with English as a requirement.

Additional Information

Avant Insurance Brokers Ltd. is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

Contact Information

Please apply online here - https://avantinsurance.bamboohr.com/careers/47

Employer Profile

Join Our Team at Avant Insurance

Are you passionate about helping clients find the right insurance solutions? Avant Insurance is looking for a dedicated Auto Insurance Advisor to join our team and make a difference in our clients' lives!

As a Partner in the Navacord Group, we are an innovative brokerage and prioritize the well-being of our team members and clients alike. We are committed to helping you achieve excellence and providing the support you need to thrive.

Why Choose Avant Insurance?

• Empowering Work Environment: We empower our employees to make a meaningful impact in the workplace and community.
• Competitive Compensation: Enjoy competitive compensation and paid education opportunities.
• Comprehensive Benefits: We offer a company-paid group benefits package, health and wellness spending accounts, and a company-matching RRSP plan.
• 4-Day Work Week: Experience the benefits of a 4-day work week, while maintaining a full-time salary.
• Supportive Atmosphere: Join a family-oriented environment that values work-life balance and flexibility.