Audit Specialist

Billyard Insurance

Welland

CAD 60,000 - 80,000

Job description

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

The Audit Specialist is responsible for conducting routine and non-routine audits to evaluate the quality of the organization’s insurance and underwriting services. This role involves collecting, reviewing, and interpreting audit data to identify issues and trends in organizational policies and procedures, software efficiencies, employee performance, and potential errors and omissions exposure. With a strong understanding of personal lines insurance processes, the Audit Specialist generates comprehensive reports on findings that are shared with the executive team, Managing Partners, Brokers, and the Personal Lines team to support business strategy decisions, ultimately protecting both the company and its clientele.

What does the Audit Specialist do?

Perform routine and non-routine audits on insurance and underwriting services to ensure compliance with organizational standards and best practices, supporting the company’s commitment to quality and excellence.
Collect and analyze quantitative and qualitative data from audits to assess compliance with policies and procedures, aiming to enhance operational efficiency and effectiveness.
Review audit findings to identify recurring issues and trends that may indicate systemic problems or areas for improvement, fostering a culture of continuous improvement.
Generate detailed audit reports summarizing findings, insights, and recommendations, providing critical information to executive leadership and stakeholders for strategic decision-making.
Evaluate potential risks related to errors and omissions in underwriting practices, ensuring proactive measures are in place to mitigate risks and protect the organization.
Work closely with the Personal Lines team to discuss audit findings and collaboratively develop action plans for addressing identified issues, promoting teamwork and accountability.
Ensure audits align with relevant regulations and standards governing the insurance industry, reinforcing the organization’s commitment to compliance and ethical practices.
Track the implementation of audit recommendations and action plans, ensuring follow-through and accountability within the organization.
Contribute to the development and refinement of auditing processes and methodologies, supporting the organization’s value of innovation and efficiency.
Establish a feedback loop with audited departments to facilitate open communication and address concerns or questions regarding audit processes and findings.
Stay informed about industry trends and best practices in insurance auditing, applying insights to enhance audit effectiveness and organizational performance.
Maintain comprehensive documentation of audit processes, findings, and communications, ensuring transparency and facilitating future audits.
Engage with stakeholders to discuss audit findings and ensure alignment with organizational goals, fostering a culture of transparency and trust.
Provide training and guidance to staff on compliance standards and audit findings, fostering a knowledgeable and accountable workforce.
Evaluate employee performance related to compliance and underwriting standards, supporting professional development and accountability.

Does this sound like you?

Ability to apply various audit methodologies to effectively assess compliance and risk in insurance processes.
Proficient in analyzing complex data sets to identify trends and insights relevant to audit findings.
Understanding of industry regulations and standards affecting insurance and underwriting practices.
Skilled in preparing comprehensive reports that communicate audit findings clearly and effectively.
Knowledge of risk management principles and practices as they apply to insurance operations.
Ability to identify opportunities for process improvements based on audit findings and industry best practices.
Familiarity with relevant software tools for data collection and analysis, as well as documentation.
Effective presentation skills for communicating audit findings to diverse audiences.
Strong organizational skills to manage multiple audits and prioritize tasks effectively.
Excellent verbal and written communication skills to convey complex information clearly.
Ability to work collaboratively with cross-functional teams, fostering a culture of teamwork and shared accountability.
Strong problem-solving skills to identify issues and develop effective solutions in a timely manner.
Ability to adapt to changing circumstances and embrace new challenges in a fast-paced environment.
Upholding the highest standards of integrity and ethical conduct in all audit activities.
Demonstrating empathy and understanding when addressing concerns or issues raised by colleagues.
Ability to negotiate and facilitate discussions around audit findings and recommendations.
Capability to influence decision-making processes through persuasive communication of audit insights.
Skills to address and resolve conflicts arising from audit findings effectively and diplomatically.

Qualifications:

Completion of a high school diploma or equivalent.
Minimum of 3 years of proven experience in a related role or function, with a focus on auditing insurance and underwriting processes.
Appropriate licensing as an insurance broker by a relevant regulatory body.
Completion of a secondary education diploma or equivalent; post-secondary education in Insurance, Economics, Law, Finance, Business Administration, or related field an asset.
Chartered Insurance Professional (CIP) professional designation, Canadian Accredited Insurance Broker (CAIB) professional designation, Customer Service for the Insurance Professional (CSIP) professional designation, or Canadian Professional Insurance Broker (CPIB) professional designation an asset.

What We Offer

People-focused company culture
Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
3 weeks’ vacation in year 1, 4 weeks in year 2
Birthday day off
Hybrid work from home / in-office environment
Retirement savings programs, with company-matched RRSP contributions

Working Conditions

Works primarily in a standard office setting with a typical climate-controlled environment. The role requires periods of sitting, computer use, and participation in meetings or collaborative sessions. Noise levels are generally low, and the position involves minimal physical exertion.
The role is required to travel at times for meetings with Managing Partners, Life licensed Brokers and related industry events.

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10211.