Audio Visual Technician - Toronto, ON

What success looks like in this role:

• Serves as a Field Engineer with a specialty in Audio Visual support for large, complex clients and across the range of company products and services.
• Develop support processes and maintenance checklists in conjunction with the client IT, real estate, and property management teams.
• Capture and maintain equipment inventory data.
• Perform daily inspection of conference rooms to ensure equipment is functional and required accessories (e.g., cables, connectors, etc.) are available.
• Monitor ServiceNow ticket queues established for capturing AV requests and issues.
• Perform basic maintenance, troubleshooting, and repair of A/V devices.
• Communicate with Client facility management and device OEMs as required.
• Perform A/V and conferencing software set-up support prior to scheduled meetings.
• Provide user support during meetings.
• Log work activity via Client ServiceNow ITSM.
• Provide monthly reports including a summary of known conference room issues and recommendations to improve maintenance processes and conference room performance.
• Maintain documentation and training materials for all AV rooms.
• Assist with new equipment installation and configuration as appropriate.
• Coordinate activities with the client LAN/Campus team responsible for client AV.

You will be successful in this role if you have:

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 4-6 years’ experience in area of responsibility.