Asst Store Mgr - Service

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, Pottery Barn kids, Rejuvenation, Mark & Graham, west elm, and Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

In accordance with the Accessibility for Ontarians with Disabilities Act (the 'AODA') in Ontario, Williams-Sonoma Canada complies with all applicable requirements of the AODA and provides accessibility for all applicants and associates with physical and mental disabilities, both during recruitment and employment.

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager of Sales and Service Role

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

1. Leads the store team to create an exceptional experience for customers and exceed sales goals.
2. Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
3. Reinforce customer service principles by coaching staff on their successes and challenges.
4. Utilize Selling Essentials and training resources to educate team on product, improve selling skills, and achieve business goals.
5. Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
6. Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Criteria

1. Excellent communication, organization, and leadership skills.
2. Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
3. Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
4. 2-3 years of previous retail sales experience or management experience in a customer service related field.

Physical Requirements

1. Must be able to be mobile on the sales floor for extended periods of time.
2. Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
3. Full-time associates are expected to have open availability to meet the needs of the business.
4. Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and the entire holiday season (November and December).

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences.

Benefits Just for You

1. A generous discount on all Williams-Sonoma, Inc. brands.
2. A 401(k) plan and other investment opportunities.
3. A wellness program that supports your physical, financial, and emotional health.
4. Paid vacations and holidays (full-time).
5. Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).

Your Journey in Continued Learning

1. Individual development plans and career pathing conversations.
2. Annual performance appraisals.
3. Cross-brand and cross-functional career opportunities.
4. Online learning opportunities through brand specific resources and WSI University.
5. Leadership development opportunities.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.