Associate, Training Development and Delivery (Bilingual)

Associate, Training Development and Delivery (Bilingual)

Apply locations: Toronto, Ontario; Oakville, Ontario; Montreal, Quebec

Time type: Full time

Posted on: Posted 6 Days Ago

Time left to apply: End Date: December 17, 2024 (7 days left to apply)

The Opportunity:
Join our dynamic team as Associate, Training Development and Delivery supporting the Dealer and our Insurance division. In this role, the incumbent will have the unique opportunity to contribute to the design and execution of our training programs, directly impacting the growth and effectiveness of our Advisors.

You will work collaboratively within a supportive environment that values innovation, continuous learning, and proactive improvement. This position is tailor-made for those passionate about professional development, organizational success, and the cultivation of talent within a leading-edge industry setting.

Responsibilities:

• Develop, implement, and continuously improve training modules and materials for advisor development programs.
• Facilitate engaging training sessions, workshops, and webinars for advisors at various career stages.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and up to date.
• Monitor and evaluate the effectiveness of training initiatives and make data-driven recommendations for enhancements.
• Provide one-on-one coaching and support to advisors, tailoring development plans to individual needs.
• Manage logistics for training events, including scheduling, communications, and resource allocation.
• Contribute to the creation of career development pathways for advisors, aligning with organizational goals and industry standards.
• Stay abreast of trends and best practices in training and adult learning to incorporate innovative methods.
• Assess training needs through surveys, interviews with employees, or consultations with managers.
• Measure and report on the ROI of development programs, aligning with key performance indicators (KPIs).
• Foster a culture of continuous learning and encourage knowledge sharing among the advisor community.
• Assist in the development and management of the annual training budget.
• Engage with cross-functional teams to integrate advisor development into broader organizational strategies.
• Collaborate closely with cross-functional teams across Global Wealth to ensure seamless rollout and success of various initiatives.
• Manage multiple projects concurrently, ensuring they adhere to established timelines, budgets, and performance standards.
• Engage with senior leadership and external partners to provide updates, gather feedback, and ensure alignment on business priorities.
• Occasional travel required.

What we are looking for:

• Excellent presentation and facilitation skills.
• Strategic problem solver with a keen attention to detail.
• Self-motivated individuals with a proven track record in facilitating and driving training initiatives.
• Passion for innovation, committed to implementing cutting-edge learning and development strategies.
• Strong interpersonal skills with the ability to inspire and engage participants across various learning platforms.
• Analytical mindset with the ability to translate data into actionable growth and development plans.
• Excellent organizational skills, with an emphasis on prioritizing and executing tasks efficiently in a dynamic environment.

Qualifications:

• Bilingual in French and English.
• Bachelor’s degree in Business Administration, Education, Organizational Development, or a related field.
• Minimum of 2 years of experience in training development and delivery, preferably in a corporate or advisory setting.
• Proficient in MS Office Suite, with advanced skills in PowerPoint and experience with Learning Management Systems.
• Demonstrated ability to design, develop, and implement instructional materials and solutions.
• Experience in facilitating learning and development sessions for professionals at various levels.
• Excellent verbal and written communication skills.
• Certification in training and adult learning.
• Familiarity with e-learning platforms and virtual training methods.
• Ability to manage multiple projects simultaneously with a keen attention to detail.
• Possession of relevant industry accreditations will be considered an asset.

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between: $70,350.00 CAD - $117,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.