Associate, Sales & Customer Service (Intact Agency)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit!

As a Sales & Customer Service agent, you’ll become a trusted advisor in helping Canadians protect the things they care about. We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role.

Ready to take the driver’s seat in your career? Join our team and see how the sky’s the limit.

This hybrid role is available at our offices located at 700 University in Toronto and 1200 321- 6th Ave in Calgary.

What you'll do here:

• Play a key role in providing the best possible protection for our clients' most valuable assets by advising them on suitable insurance products, answering their product questions, and guiding them on the next steps.
• Analyze individual customer needs and promote and cross-sell appropriate personal lines insurance products and services.
• Efficiently accept and process changes in payment methods, ensuring accurate and timely updates to clients' accounts.
• Handle phone and email inquiries from existing clients in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What you bring to the table:

• At least one year of customer service experience in a call center environment.
• Previous experience in sales and customer retention is highly desirable.
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the capacity to understand and empathize with others.
• Proficient with technology and comfortable navigating multiple systems.
• Ability to multitask effectively and remain calm under pressure.
• Must be willing to study for and pass the provincial exam to obtain an insurance license.
• No prior Canadian work experience is required, but candidates must be eligible to work in Canada.

This role requires you to:

• Be available to work Monday to Friday between the hours of 8:00am - 8:00pm and Saturdays from 8:00am - 5:00pm. For the first year you will be asked to work from 12:00 pm to 8:00 pm.
• During the first year with us, you will be required to work every second Saturday.
• During the first year with us, we will ask you to work on statutory holidays and you will be compensated according to labor standards.

Check out the below link to find out more on working for Belairdirect!

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success.
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
• An extensive flex pension and benefits package, with access to virtual healthcare.
• Possibility to purchase up to 5 extra days off per year.
• An annual wellness account that promotes an active and healthy lifestyle.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• Inspiring leaders and colleagues who will lift you up and help you grow.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

About the company

Intact is Canada's largest provider of home, auto and business insurance, through its subsidiaries Intact Insurance, belairdirect and Brokerlink.