Associate, Process Manager - New Grad 2024

161 Bay Street (93021), Canada, Toronto, Ontario

Associate, Process Manager - New Grad 2024

Must include your cover letter, resume, and unofficial transcript in one PDF document in the attachment section when you create your profile to apply.

Our Capital One PcM Team.

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products, and great engineering.

Working with us

Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.

At Capital One, we’re committed to diversity, inclusion, and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged, and inclusive behaviours are embedded in everything we do to positively impact associates.

We’re focused on helping associates live well—physically, financially, and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive, and consistent across our organization. From health and fitness center discounts to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

A day in the life of a Capital One Process Manager

As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects, and presenting your work to senior leaders. You’ll also get to join fun social networking events and connect with other Process Managers across the business.

Our Process Managers are deployed across all areas of the business - Fraud, Customer Acquisitions, Payments, and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. You’re guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.

Be ready to join a community with some of the most talented people you’ve ever met, who see the customer first and want to use their skills to make a difference. And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together.

Want to learn more? Check out life at Capital One!

Responsibilities:

• Manage improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.

• Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as new products, digital features, automation, and digital transformation.

• Collaborate with various departments (such as our agile software studio and our data scientist team) to develop and execute effective and efficient processes.

• Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives.

• Use a variety of techniques and tools to define, manage, and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma.

• Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated.

• Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes.

Basic Qualifications:

• Students who have or will be graduating in 2024 from an undergraduate degree or graduates of Master’s programs from an accredited University.

Preferred Qualifications:

• Completed a Bachelor’s degree in Engineering, Commerce, Business Administration, or a related field.

• Excellent strategic thinking, structured problem-solving skills, and superior analytical skills.

• Familiarity with Lean/Six Sigma/Process Improvement tools & methodology.

• Experience in basic coding and/or data visualization (e.g., SQL, Tableau). If you know how to write code and pull data, that’s awesome. If not, don’t worry as long as you have an interest in it and aptitude for learning it.

• Experience working and collaborating in teams.

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first and keep them there by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.

We may use your information for automated decision-making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.