Associate Account Manager

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About the Role

The Media Operations team is focused on hands-on-keyboard activation of digital channels - inclusive of tagging, trafficking, buying, & more - and how & where to use the right digital platforms, and use them well, to achieve media and business goals. We ensure consistency, governance, and support around platform usage and activation activities, and aid in all ongoing building, buying, optimization, and reporting efforts.

In this role, you can expect to support, manage, optimize and report on media campaigns for a portfolio of clients as part of a broader team. Successful team members in this role will demonstrate the ability to support ongoing media efforts for clients in strong collaboration with their team members across our Media pillar and other practice areas.

Responsibilities:

Build on your technical media skills and your ability to both collaborate with internal team members and manage client communications and relationships. You’ll be a key part of client teams and the management of our end-to-end engagements and relationships with clients themselves.

• Assist in and/or own campaign planning, builds, and ongoing management of our clients’ media efforts
• Assist in and/or own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution
• Partner with team members to ensure a high standard of work and communication, including quality assurance against all media execution
• Work effectively with team members to complete day-to-day tasks for both clients and internal efforts
• Collaborate with peers to receive learnings, from both internal and external sources
• Execute on media platforms across Programmatic, Social, and Search channels
• Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc.

About You

The essentials:

We’re looking for well-rounded team members who can demonstrate not only technical proficiency, but also work within a constantly changing team environment with many internal and external stakeholders while conducting themselves in a consistently professional and collaborative manner.

• Basic proficiency in at least one platform relevant to our Media team and conceptual understanding of the Media landscape and how platforms fit into the ecosystem
• Ability to identify and act on explicitly stated problems, roadblocks, and next steps
• Ability to work with and contextualize data on a regular basis, including identification of necessary and/or helpful inputs, accurate and consistent manipulation of data sets, and analysis against data to identify trends, outliers, and or important outputs
• Demonstrated ability to work with data in standard tools such as Excel and/or Google Sheets
• Ability to prioritize tasks & schedules and identify conflicting timelines or concurrent needs and asks in collaboration with peers and/or manager
• Ability to run effective internal and/or external meetings, inclusive of agenda-building, note-taking, material preparation, and identification of action items
• Strong written and verbal communication skills with working with both internal and external stakeholders
• Strong organizational skills to manage one-off tasks and larger or longer initiatives, and to manage your own work in conjunction with team needs and priorities
• Strong self and social awareness skills, demonstrating an ability to moderate your own personal state and stress and recognize how to best work with clients, teams, and individual peers
• Experience working in a professional setting with team members and clients
• 1 year in a relevant Media role or environment

What We Offer

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $55,000—$65,000 CAD

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

Interested?
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