Assistant Store Manager - Toronto Eaton Centre

Assistant Store Manager - Toronto Eaton Centre

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service

• Understands organizational objectives and makes decisions in partnership with the Store Manager and Associate Manager(s) that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling.
• Communicates sales/productivity goals for the team in partnership with the Store Manager and/or Associate Manager(s).
• Holds sales team accountable for personal productivity.
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s).
• Understands changes in local market with potential impact on business performance.
• Builds credibility and trust as a personal fashion advisor to both team and customers.
• Creates positive impressions with store team and customers through appropriate business attire.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
• Coaches team on how to incorporate trends into their selling experience with customers.
• Influences customer’s purchase decisions by balancing patience and assertiveness.
• Resolves customer problems and meets customer needs in a timely manner.
• Encourages team to build long-term relationships with customers.
• Develops both self and individual product knowledge skills.
• Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business.
• Understands the positive sales impact staffing has on the business; recruits accordingly.
• Coaches, develops and motivates the team to meet goals.
• Ensures all daily tasks are completed without negatively impacting service.

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission.
• Leads by example.
• Demonstrates confidence when leading the team and managing the store.
• Takes initiative; has a high level of ownership and accountability for results.
• Approaches challenges in a direct and timely manner.
• Builds trusting relationships with peers and team.
• Acts as advocate for the team and Brand.
• Is adaptable and flexible to change.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.
• Fosters an environment of teamwork and collaboration.
• Creates short and long-term strategies to achieve personal metrics and performance.
• Uses available resources to make informed decisions.
• Delegates and empowers others.
• Recognizes and values individual performance and communicates appropriately.
• Evaluates performance of all associates and provides consistent and timely feedback.
• Resolves performance problems using appropriate communication techniques.
• Works with the Store Manager and Associate Manager(s) to create a talent bench strength.
• Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent.

Operations

• Manages daily operational tasks according to Coach standards.
• Demonstrates strong business acumen.
• Interacts and communicates with supervisor(s) on a regular basis.
• Maintains interior and exterior upkeep of the building.
• Understands and uses all retail systems and reporting tools.
• Adheres to all retail policies and procedures.
• Leverages Coach’s tools and technology to support relationship building.

Additional Requirements

Experience: At least 1 year of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and busy seasons.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.