Assistant Store Manager

Can you envision your future accomplishments as an ASSISTANT STORE MANAGER at PSYCHO BUNNY?

WHO WE ARE

Psycho Bunny is a worldwide menswear brand that had one mission when it was founded in New York back in 2005: to perfect the polo. Nearly two decades later, our quality-obsessed approach has built a devoted following of fashion-conscious individuals looking for exceptional-quality everyday staples that command attention-while remaining unconventional and daring. Today, color-driven collections extend to Pima cotton T-shirts, plush French terry sweats, versatile bottoms, elevated outerwear, need-to-have accessories, and a myriad of perfected polos reimagined for each drop, of which there are approximately 13 every year. Our global expansion in the fashion landscape is attributed to the eclectic personalities who have joined our ranks, making Psycho Bunny the creative community it is today-and will be tomorrow.

WHY JOIN THE TEAM?

This isn't your typical workplace. Your voice will be heard. You'll matter. And you'll be instrumental in our unique brand's ascent to new heights. Our rapid global expansion requires fluidity in an ever-changing high-performance environment. You'll have the opportunity to learn, grow, and constantly expand your skill set. We're looking for forward-thinkers who want to take ownership and drive change. As the company forges to scale exceptional growth, you're presented with the opportunity to get involved and make a meaningful impact. If all this sounds appealing, we'd love to meet you!

WHAT IS THE ROLE?

Reporting to the Store Manager, the Assistant Store Manager strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny's core values and service standards.

HOW WILL YOU DO IT?

• Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations.
• Support the Store Manager with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Positively communicate and demonstrate the Brand values, attitude, and culture.
• Through direction of the Store Manager, ensure successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs.
• Cooperate with the Store Manager to develop clear action plans for the store and strive to achieve objectives, deliverables, and timelines of the plan.
• Through direction from the Store Manager, take accountability for training and execution of in-store in all areas, including business, operations, and sales/customer service, to ensure all employees are trained in Retail Standards.
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
• Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.
• Engage in career discussions to support and reinforce team understanding of how working at Psycho Bunny will contribute to their career and personal growth.
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to 'make it right' for guests.
• Execute along with the Store Manager all requirements concerning applicable Health and Safety Standards & Covid-19 to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Capable of understanding the role of the store manager to better understand and assist them when needed.

WHO YOU ARE

Your achievements:

• 3+ years of experience in a similar retail management role.

Your contribution:

• You must be able to work a flexible schedule, including nights, weekends, and holidays.
• You have strong communication skills and the ability to foster a customer-focused selling culture.
• You must be able to demonstrate strong leadership skills.

WHAT WE OFFER

You'll have an entire team in your corner, ensuring that you are seen, heard, respected, and treated the way you want to be treated. That includes access to our employee benefits:

• Group Insurance coverage, including health, dental, vision.
• Which includes a very generous RRSP match from Psycho Bunny!
• Casual dress code.
• An Employee/Family Assistance Program (EFAP).
• 2 weeks vacation & additional paid time off, including a day off for your birthday!
• Last but not least, let us not forget the swag you can get with an amazing employee discount!

We thank all applicants; however, only those selected for an interview will be contacted.