Assistant Personal Shopping

Summary

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. As an Assistant, Personal Shopping, you will provide partnership and administrative support to the Personal Shopper, ensuring superior customer service and maintaining high standards in all activities.

Responsibilities

1. Schedule all appointments and maintain calendar of Personal Shopper.
2. Review and handle all correspondence including drafting of and producing official client invitations.
3. Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner.
4. Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy.
5. Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained.
6. Coordinate alterations, product transfers, COG's, Holds and other services as required.
7. Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper's schedule/work.
8. Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product.
9. Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping.
10. Reduce or eliminate loss through effective loss prevention.
11. Attend PK session to become the expert.
12. Comply with all Health & Safety policies and requirements.
13. Ensure compliance with privacy policies, regulations, and cyber security measures.

Requirements

1. Experience in administrative support or customer service, preferably in a retail or luxury environment.
2. Excellent organizational skills and attention to detail.
3. Strong communication skills and the ability to represent the Personal Shopper professionally.
4. Ability to maintain client confidentiality and handle sensitive information.
5. Proactive approach to tasks and ability to manage multiple priorities.
6. Knowledge of merchandising standards and store maintenance requirements.
7. Understanding of loss prevention strategies and compliance regulations.