Assistant Operations Manager

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Business Unit:  Security Services

Career Area:  Operations and Administration

Location: 

Etobicoke, CA

Reports to: Operations Manager

Purpose of Position

The Assistant Operations Manager plays a crucial role in supporting the Operational Manager and overseeing the efficient operation of security services in alignment with the Canada Border Services Agency (CBSA). This position is based on site  at the Immigration Holding Centre in Etobicoke and plays a pivotal role in providing management support, ensuring scheduling accuracy and compliance with operational procedures along with ensuring security delivery is at the highest degree.

This position will be based out of the CBSA Immigration Holding Centre, a federal holding center, used to detain individuals who are subject to immigration control measures. In order to be successful in this environment, you are required to be vigilant, empathetic and have the ability to work in a fast paced, high-pressure environment.

Structure and Relationship

This position reports to the Operations Manager and will directly manage a team of 5 Supervisors along with indirectly overseeing a team of over 200 security personnel. This individual will also work closely and interact with CBSA staff along with HR, Scheduling and members of the GardaWorld Operations team.

Required Skills

The Assistant Operations Manager will require the following skill set:

A minimum of 2 years’ management experience in a field directly related to law enforcement (Canadian Armed Forces, Royal Canadian Mounted Police, CBSA, Correctional Services Canada, Police Force etc.) OR:

2 years of experience specifically working on a Security Guard contract with the CBSA at an IHC or providing care and control of CBSA individuals

Strong organizational and priority setting skills to ensure goals are  met.

Ability to coach, mentor and develop our onsite  personnel.

Proven ability to prioritize, multitask in a fast-paced environment with problem solving skills, organizational and analytical skills to deal with competing  priorities.

Task Related Objectives

Ensure the Assistant Operational Manager conducts the following tasks, including but not limited   to:

• Providing management support for the Operational Manager and mentoring Shift Supervisors.
• E nsuring scheduling and invoicing accuracy and working with CBSA to resolve any discrepancies.
• Promptly addressing any scheduling  discrepancies.
• Assisting in ensuring that all Contractor resources submitted as a part of the complement meet the  requirements.
• Identifying, documenting and resolving issues and submitting paperwork to the   attention of the CBSA and Project Authority.
• Escalating documented unresolved issues verbally and via email to the CBSA and Project  Authority.
• Providing Contractor resource  orientation.
• Identifying and auditing Contractor resource training  gaps.
• Ensuring Shift Supervisors and guards comply with all  POSOPs.
• Conducting supervisory visits to all IHC posts on a daily  basis.
• Conducting supervisory visits,  as part of regular duties or at the request of the
  CBSA, offsite (e.g., airport, IRB office, point of departure, etc.) quality control  checks.
  of resources to ensure they are adhering to POSOPs and  correcting any deficiencies.
• Providing support, assistance, and ongoing training to Shift  Supervisors.
•  Implementing problem solving methods and recommending possible solutions in
  order to improve the delivery of security services, to the CBSA Project  Authority.
• Filling in for the Operational Manager and performing the tasks of the Operational Manager, as  required.
• Immediately performing and applying corrective action when there is an obvious
  service delivery performance issue with Shift Supervisors and guards and  providing notification to  CBSA.
• Ensuring that the appearance (i.e., dress) of all Shift Supervisors and guards are in accordance with Section 8.0, ‘Uniform Requirements for All Contractor Resources’,
  and providing a monthly  report.
• Attending CBSA operational meetings as scheduled and requested.
• Any other duties relating to the services of this Contract  

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.

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