Assistant Operations Manager

Assistant Operations Manager Job Description

We are seeking a motivated and experienced Assistant Operations Manager to lead our team to ensure smooth daily operations. This role is crucial in maintaining our high standards of service and efficiency while achieving profitable targets. Ensuring that operational systems support organizational growth and efficiency while driving operational excellence across the organization.

Key Responsibilities

Operational Strategy

• Develop and implement operational strategies to support business growth and efficiency
• Align operations with the company goals, mission and long-term strategy
• Identify opportunities for process improvements, cost reduction and innovations to streamline operations and improve productivity

Financial and Inventory Oversight

• Monitor restaurant expenses, labor costs and inventory to ensure profitability
• Track performance and report financial data to Owner
• Implement incentives to improve team morale and drive operational excellence
• Oversee ordering and inventory control
• Conduct regular inventory audits to prevent shortages or excesses
• Analyze performance metrics and develop action plans to improve operational efficiency

Quality Control

• Ensure that food and beverage preparation meet restaurant standards
• Ensure restaurant cleanliness and aesthetics align with Always Fresh Standards
• Implement and monitor Food Safety best practices

Marketing and Promotions

• Execute promotions-oversee the implementation of marketing promotions, ensuring they are executed effectively; ensure teams are trained appropriately on current promotions and marketing initiatives and can communicate new products to guests
• Manage the budget allocated for marketing initiatives and build partnerships with local organizations, community events or sponsorships to enhance brand visibility and connect with the local community

Qualifications

• Proven experience in restaurant management or operations
• Strong leadership and communication skills
• Ability to thrive in a fast-paced environment
• Knowledge of inventory management and cost control
• Passion for delivering outstanding guest service

What we Offer

• Competitive salary and performance-based bonuses
• Opportunities for career advancement and professional development
• Employee meal discounts and perks
• A supportive and engaging work environment

REQUIREMENTS

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

We believe diversity and inclusivity make us stronger. Our commitment to equal opportunity employment includes celebrating each employee's unique experiences, perspectives, and identity. We strive to create a workplace that reflects our communities and where everyone feels empowered to bring their full, authentic selves to work.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.