Assistant General Manager

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Responsibilities & Qualifications

RESPONSIBILITIES:

1. Hire, train and develop departmental support staff
2. Execute business plan and communicate objectives to support staff
3. Ensure superior performance in all associate and customer satisfaction areas
4. Responsible for company training and certification in all compliance areas
5. Establish quality assurance criteria for all service and production aspects of business
6. Manage all departmental productivity and performance expectations
7. Support route sales, service, production and administrative agendas
8. Accurately report, define and action market changes
9. Manage acceptable performance standards in sales, merchandise management, growth, retention and customer satisfaction
10. Manage office / clerical functions including invoice reconciliation, invoice printing, report monitoring as well as database management and maintenance
11. Promote safety, security and self-development
12. Support an empowered, self-directed team concept

MINIMUM QUALIFICATIONS:

1. 5 years' route management experience preferred
2. Bachelor’s degree required
3. Clean driving record
4. Strong organizational, development, and presentation skills
5. Ability to work independently
6. Ability to analyze sales opportunities and determine customer needs assessment
7. Excellent leadership, interpersonal, motivational, and customer service skills
8. Strong motivation, initiative and experience with execution of effective sales and retention performance programs
9. Detail-oriented with excellent follow up, creativity, problem solving, conflict management, organizational, written and oral communication skills
10. Understanding of report and performance tracking mechanisms a plus
11. Proficient with MS Office, general PC applications, Excel a plus
12. Lean Six Sigma experience a plus

Physical Requirements:

1. Ability to manage a route environment
2. Ability to train new hires as needed
3. Ability to lift at least 25 lbs
4. Ability to tolerate moderate traffic scenarios on a weekly basis
5. Ability to manage and maintain a consistent physical work flow
6. Position requires strong time management skills as well as a results-oriented service mentality

Company Values & Benefits

Required Competencies:

1. Be Respectful: Value all we come in contact with
2. Be Remarkable: Create a positive moment with every interaction
3. Be Safe: Keep ourselves and those around us safe
4. Be Honest: Be guided by truthfulness in all we do

Benefits:

1. Competitive pay
2. Medical, Dental, Vision
3. Pet, Legal, and Hospital Indemnity Insurance
4. 401k (match)
5. Paid Time Off Package
6. Great company culture
7. Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.