Assistant Funeral Home Manager

How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. You’ll have our support as you serve families based on what matters most, every single day. You’ll gain valuable experience to advance in a worthwhile and rewarding career path, surrounded by kind colleagues and accessible leaders.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Role

Reporting to the Funeral Home Manager, the Assistant Funeral Home Manager is responsible for providing support to the Funeral Home Manager with overall operations and services provided by the funeral home. This includes recruiting and training staff, preparing and managing the annual budget, ensuring the funeral home is achieving its financial goals, ensuring that the facility and vehicles are in pristine condition, performing decedent embalming and preparation and providing assistance during the execution of funeral services.

The sunniest city in Eastern Canada, Thunder Bay is home to Harbourview Funeral Centre and Jenkens Funeral Home. Situated on stunning Lake Superior, Thunder Bay boasts an abundance of beautiful natural scenery, all the while affording the convenience of living in the city.

Your opportunity for personal growth as an Assistant Funeral Home Manager and as a leader in the funeral profession awaits you here at Arbor Memorial and Harbourview and Jenkens.

Job Type: Full Time, Permanent

Key Qualifications And Demonstrated Abilities

• Possesses a Funeral Directors license with minimum 5 years of experience as a licensed Funeral Director. Displays proven, superior arrangement, directing and embalming skills.
• Demonstrates active community involvement and establishes a positive profile of the Funeral Home within the community.
• Previous leadership experience with a minimum of 5 years in a management role.
• Self-motivated with the ability to work effectively independently or as part of a team.
• Excellent attention to detail and consistently high level of accuracy.
• Exceptional interpersonal and communication skills.
• Demonstrated strong customer service skills with the ability to partner with all levels of the organization.
• Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.
• Excellent knowledge of Funeral Home procedures and business practices including Funeral Home Procedures Manuals.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Valid driver’s license.

Responsibilities

• Recruits, trains and motivates Funeral Home staff to ensure they create and maintain a premier level of customer satisfaction.
• Supports the implementation of strategic market planning and financial long-term objectives which realize the funeral home’s potential and fair return on investment.
• Assists with the development of annual budget forecasts, both operational and capital and upon acceptance by senior management, has full accountability for the achievement of these fiscal objectives.
• Ensures all Health and Safety policies and procedures are adhered to.
• Assumes responsibility for managing the company’s funeral home and developing goodwill in the community it serves.
• Ensures visitations and services are conducted in a manner that exceeds the expectations of our client families and friends.
• Practices and promotes teamwork among all staff.
• Ensures general building upkeep and the proper maintenance of funeral services vehicles including washing, interior care, cleaning, polishing, vehicle maintenance, vehicle maintenance scheduling and service care plan.
• Other duties may be assigned as required.

About Us

At Arbor Memorial, your career can mean more. As compassionate partners in each unique experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.