Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

Job Responsibilities:

1. Overall responsibility and accountability for day-to-day activities taking place at all assigned real estate locations.
2. Maintain client satisfaction with delivery of Facility Management and Workplace services and support programs to increase customer satisfaction.
3. Leverage delegation techniques to ensure coordinators are actioning day-to-day activities and tasks timely and accurately.
4. Develop/define, and communicate best practices to determine and resolve ‘business as usual’ and ‘emergency’ situations involving health and safety to ensure proper management and expeditious resolution.
5. Act as an escalation point for JLL coordinators and client employees and use good judgment when making decisions.
6. Regularly rotate through each real estate location to build relationships, better understand building nuances, and ensure high levels of visibility to the JLL team and client teams.
7. Work with a high level of self-review and ensure accuracy of all deliverables (vendor proposals, work order verification, etc.).
8. Mentor team to become facilities and workplace experts, proactively identifying issues and engaging vendor/partners to implement solutions.
9. Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
10. Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
11. Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
12. Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.
13. Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
14. Foster connection, collaboration, and partnership with Client’s internal departments.
15. Showcase and demonstrate JLL’s advisory and collaborative approach in formal and informal settings (weekly meetings, cross-functional meetings, Slack communication, email communication, in-person interactions).
16. Responsibility for overall aspects of work orders, including the timeliness of work order completion (regular audits, aging open work orders, effective communication with client stakeholders on updates, closing tickets timely, and other projects, as needed).
17. Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, and vending.
18. Any and all other duties and tasks assigned.

Job Qualifications:

1. Bachelor’s degree.
2. Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant.
3. Excellent customer, computer, managerial, verbal and written communication skills.
4. Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
5. Basic knowledge of building systems (mechanical and electrical systems).
6. Proficiency in Google Suite preferred.
7. Experience with Corrigo a plus.

WHAT’S IN IT FOR YOU:

1. Join an industry leader and shape the future of commercial real estate.
2. Deep investment in cutting-edge technology to power your work.
3. Comprehensive and competitive benefits plan.
4. A supportive, caring and diverse work environment designed for your growth and well-being.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL:

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.