Appraiser, Property Claims

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

What you will do...

• Property damage appraisal, conducting thorough on-site and remote property damage assessments, ensuring accurate evaluation and appraisal.
• Collaboration with internal stakeholders, Independent Adjusters, vendor partners, and legal counsel.
• Identify and recommend cost-effective repair methodologies, materials, and vendors while maintaining quality standards.
• Manage escalated property appraisal issues or vendor disputes promptly and effectively.
• Provide expert guidance to internal stakeholders on complex appraisal matters.
• Maintain detailed and accurate appraisal records.
• Prepare and deliver comprehensive appraisal reports, insights, and analytics for Claims leadership.
• Support and actively engage in CAT preparedness and response efforts, ensuring readiness for effective appraisal and claims management during catastrophic events.

What you will bring...

• 5-7 years of property appraisal or claims adjusting experience, with expertise across residential, commercial, and farm properties.
• Post-secondary education or vocational training in construction management, property appraisal, or a related field; relevant industry certifications preferred.
• In-depth knowledge of property damage appraisal methodologies, construction processes, estimating software (e.g., Xactimate), and industry standards.
• Proficiency with claims management and appraisal software tools.
• Strong analytical, detail-oriented, and problem-solving abilities.
• Excellent communication and relationship management skills.
• Ability to manage complex appraisals, escalations, and vendor relationships effectively.
• Experience delivering high-quality customer service and continuous process improvement.

What we offer...

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.