AppOps, Senior Specialist (Release/Deployment)

AppOps, Senior Specialist (Release/Deployment)

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. We are playing a key role in shaping the future of the digital economy in Canada.

Reporting to the Leader, AppOps RTR, the AppOps Senior Specialist will be a hands-on application lead with advanced expertise in Site Reliability engineering and Enterprise Application Integration.

You will drive application and platform insights and work closely with technical teams to deliver and maintain cutting-edge payment solutions to our customers.

You will be responsible for developing, enhancing, tuning, and supporting Interac’s high-performance payment systems. You will proactively diagnose, resolve, and mitigate application problems and ensure optimal performance and availability of National payment systems.

You will lead, enhance, and implement robust and repeatable application deployments through all environments, implementing touchless automation and driving proactive observability, detection, and self-healing capabilities.

You’ll be responsible for:

• Leading, implementing, and automating application deployments end to end across all environments (UAT, Production, etc.)
• Performing hands-on configuration and troubleshooting of components including maintenance, upgrades, and proactive intervention ensuring high availability and stability of the service.
• Developing detailed release/implementation and technical documentation and ensuring compliance with audit and security policies/controls.
• Working closely with Product, Development, Testing, QA, and Operations teams to ensure final release/code version performance and stability prior to deployments.
• Managing and mitigating risks and resolving issues that affect release scope, schedule, and quality ensuring zero client and service impact for all release and deployments.
• Representing the Release and deployment through TCAB, ExCAB and leading post-implementation reviews with Agile squads.
• Implementing release and deployment-related best practices and driving continuous improvements and efficiencies to the deployment pipelines.
• Driving, implementing, and prioritizing application stability and service automation/optimization initiatives ensuring adherence and compliance with Service Level Agreements (SLAs) and customer journey metrics.
• Optimizing application performance and leveraging performance data, monitoring/diagnostic tools to continuously drive service excellence.
• Developing and implementing scalable solutions to reduce manual intervention and streamline the process for application deployments/validations and availability (self-healing, auto-scaling, etc.)
• Optimizing the application build, development, and testing by integrating and streamlining all aspects of Application Operations.
• Responding to and quickly resolving escalated issues, 24/7 rotating on-call production support and proactively mitigating risk and impact to production systems.
• Coordinating all change activities acting as an “SI” within the Tech Operator role across infrastructure, platform, and application as well as 3rd Party providers.
• Oversight into the quality process of release procedures from all workstreams (infrastructure, platform, application) across all environments (Non-Prod, Pre-Prod, Production).
• Coordinating a release plan calendar across all workstreams/stakeholders or users of environments.
• Participating in technology currency and capacity planning and additionally, as appropriate, other ITIL related activities.
• Providing metrics on the effectiveness of the release process, reporting to operational governance and coordination of recommendations for optimization where feasible.

You bring:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Expertise in using version control systems, such as Git, for managing codebases and collaboration.
• Expertise with Red Hat Open Shift and PostgreSQL databases.
• Expertise with CI/CD Automation and Kubernetes/containerization (e.g., docker).
• Expertise with scripting e.g., Power Shell, Python, and Ansible.
• Experience with Monitoring, logging, and tools such as Azure Monitor, Splunk, Dynatrace, etc.
• A thorough understanding of Continuous Integration and Continuous Delivery pipelines.
• Strong knowledge of Agile development and Agile frameworks (e.g., JIRA, GitHub).
• A strong background in build integration, testing, and automation strategies.
• A strong understanding of SDLC including release planning, release processes, software testing, deployment implementation, and maintenance/support.
• A good understanding of different types of open-source packages, preferably Spring, Apache, and data transformation (JSON, XML).
• Well-versed in analyzing data, identifying and proactively mitigating risk to production systems.
• Strong written and verbal communication skills and can seamlessly communicate with internal and external stakeholders.
• A strong and energetic team player and can engage with all stakeholders in a team environment.
• Strong structured approach in ITIL practices.

Nice to Have:

• Site Reliability Engineering (SRE) Certification
• Microsoft Certified: Azure Administrator Associate (or similar across AWS, GCP, etc.)
• Experience with supporting/maintaining and migrating to AWS services.
• Experience working in Agile squads.
• Experience working with OpenShift.
• Experience working in the Financial and Payments services.
• ITIL Certification.

How we work:

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

• Connection: You’re surrounded by talented people every day who are driven by their passion for a common goal.
• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance, and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do, we invest in you.

Interac requires employees to complete a background check that is completed by one of our service providers.