Applications Analyst

Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long-term investments. Our unique approach has led to rapid growth across North America now representing one of Canada’s largest alternative asset managers. Since 2006, we have acquired over $7 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self-storage, commercial, as well as agricultural land.

The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands-on approach to asset management, our skilled and innovative team operates closely alongside our investors. We’re disciplined, we focus on value, and we’re informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.

As an Applications Analyst, you will assist our team in supporting and maintaining the software applications that are core to the business. This includes workflow configuration, application configuration, optimization and troubleshooting. You are a naturally inquisitive person that views problems as opportunities and can provide catered solutions to meet a current need.

WHAT WILL YOU DO?

• Act as the technical escalation point for software applications within the organization and responding to user inquiries and requests in a timely manner.
• Provide day-to-day support for software applications used across the organization, including troubleshooting issues, resolving user queries, and escalating technical issues.
• Collaborate with stakeholders to understand user requirements, business processes, and system objectives, translating them into effective system configurations.
• Configure and customize software systems to meet user needs, leveraging advanced features and functionality to optimize performance and usability.
• Serve as the primary point of contact and subject matter expert for designated software platforms, acting as a super user and administrator.
• Proactively identify opportunities to optimize the use of software applications within the organization, recommending process improvements, exploring new features or modules, and staying informed about industry best practices and trends.
• Conduct regular maintenance activities on applications within the defined scope to ensure optimal performance and reliability.
• Collaborate with technical teams to test and deploy changes or updates to software applications, ensuring that all changes meet quality standards and do not disrupt business operations.

WHAT WILL YOU NEED?

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Proven experience as a Business Systems Administrator, System Analyst, or similar role, with a focus on software configuration and user support.
• 3-5 years' Application or IT support experience in a mid-sized organization.
• Strong technical skills with proficiency in administering and configuring software platforms such as ERP, CRM, BI, or collaboration tools.
• Experience using Yardi Voyager or Yardi Storage Manager is an asset.
• Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve issues in software applications.
• Excellent communication skills, with the ability to effectively train and support users of varying technical backgrounds.
• Detail-oriented mindset with a proactive approach to problem-solving and system optimization.
• Ability to work collaboratively in a fast-paced environment, managing multiple priorities and stakeholders effectively.

WHAT DO WE OFFER?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.
• We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• An employee-centric culture with paid time off for employer-supported volunteerism, maternity leave top-up, a generous awards and recognition program, discounted monthly rent in Avenue Living properties, and an employee savings program through industry partnerships.
• We are committed to a strong, safe work environment.

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be, and bring, their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@avenueliving.ca.