Application Support Developer

Current work authorization for Canada is required for all openings.

You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit Fidelity Clearing Canada

How You'll Make an Impact

The Application Support Developer serves as a member of Fidelity Clearing Canada (FCC) technology team in a technical support and developer role and maintains service quality for FCC applications currently in production. This role will be responsible for all aspects related to the application support of the FCC suite of products and will report to the Manager, Applications and Development Support. This includes responding to technical problems that occur abruptly and require immediate solutions, managing the ticket queues to ensure timely responses to incidents logged by clients, and supporting the Application Development teams with defect remediation work. This role will be responsible for developing, modifying, and maintaining application solutions for internal and external clients.

What You Will Be Doing

Application Support

• Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle.
• Provide technical support to teams within the organization, and to external clients when required.
• Update technical documents and procedures to reflect current state.
• Provide support for application deployments.
• Assist with systems integration when needed.
• Collaborate with off‐shore Application Development Support Team.

Infrastructure, Network and Application Support

• Ensure infrastructure, network, application enhancements and maintenance fixes within FCC/FIL/FIC/vendors are well supported from a technology level.
• Assist in ensuring FCC technology policies and procedures are adhered to.

Defect Remediation

• The Application Support Developer will remediate defects based on business and client priorities to address service disruptions, incidents, and problems.

Client Experience

• Deliver quality customer service interactions to our internal and external customers to create a positive experience.
• Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome.

Risk Management

• Identify risks and notify direct report of any concerns that are within your purview.
• Recommend best business practices.
• Ability to raise escalations to direct report in a proactive manner.

What We Are Looking For

• College Degree or equivalent work experience.
• 3‐5 years’ experience in Development Application Support role.
• Experience building enterprise workflows (Appian platform).
• Good understanding of Appian Objects such as Records, Sites, Actions, Expression Rules, Constants, Query Rules, SAIL Interfaces, CDTs, Process Models, Constants, Decisions, Integrations (Web API, Connected Systems etc), Data Stores, Groups, etc.
• Unix/Linux operating system and Unix scripts knowledge mandatory.
• Experience with Waterfall and Agile Development Methodologies.
• Experience with Ctrl‐M, Java Spring Boot, and REST API.
• Hands on experience with agile methodology and the Atlassian stack (JIRA, Confluence).
• Strong experience (3+ years) developing and maintaining SQL (Oracle), Java, PowerBI, Talend, ETL, Data Warehouse.
• Strong troubleshooting and problem‐solving skills.

Nice to Have

Experience with the following:

• Low‐code, no‐code BPM solutions such as Appian would be an asset.
• Salesforce or Dataphile platform would be an asset.
• Working knowledge of HTML and Adaptive/Responsive Design Data Management through Complex Data Types XSDs and SQL queries Hands‐on expert in creating high performance web applications leveraging Angular 2.
• Some knowledge of concepts such as TypeScript, Bootstrap Grid System, Dependency Injections, SPA (Single Page Application).
• Experience with cloud‐based implementations.
• Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery.
• AWS would be an asset.

Skills and Knowledge

• Strong technical insight and experience to advise, guide, challenge and support technical decisions.
• Strong technical and data analysis skills.
• Strong analytical, conceptual, and innovative problem‐solving abilities.
• Ability to work independently while being in a team environment.
• Strong technical aptitude and able to adapt to new technologies quickly.
• Excellent communication skills both written and oral; ability to effectively communicate technical material to non‐technical users.
• Ability to explain complex ideas to those with limited IT and systems knowledge.
• Customer service oriented.
• Ability to work in a fast‐paced environment without direct supervision.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People

• Great Place To Work Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team