Application Support Analyst, GFT - Halifax

Job Summary

Job Description

What is the Opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

We are looking for a highly motivated Production Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. Applies complete knowledge, skills, and practices to perform assignments.

What will you do?

1. Monitor and investigate JCL Batch job executions, troubleshoot failures, and ensure timely resolutions to maintain smooth operations.
2. Ensure the documentation and tracking of all shift turnover issues.
3. Contribute to job scheduling and report distribution, as well as data center standards development and enforcement.
4. Monitor the library to ensure that the proper generation of data files are available for production runs and track resolution.

What do you need to succeed?

Must have:

1. Willingness to take a business-focused, holistic approach to delivering operations.
2. Excellent communication skills (written and verbal).
3. Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.
4. Experience with the incident and problem management lifecycles.
5. Experience with SQL & Unix environments.

Nice-to-have:

• ITIL Framework.
• Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc.
• IT Systems Operations Experience.
• Working experience with ServiceNow or comparable IT Service Management toolsets.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to take on progressively greater accountabilities by doing challenging work.
• Opportunities to build close relationships with clients in other teams and platforms.

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Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Information Technology Infrastructure Library (ITIL), Interpersonal Relationships, ITSM, Job Control Language (JCL), Python (Programming Language), SRE Observability, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Unix.

Additional Job Details

Address: 120 WESTERN PKY:BEDFORD

City: BEDFORD

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-15

Application Deadline: 2025-05-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.