Application Support Analyst - GFT

Job Summary

Software Developer for the Fraud IT team under Global Functions Technology.

Job Description

What is the opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

This is an exciting opening for an Application Support Analyst in the dynamic Fraud IT team. Fraud IT is front line in protecting our clients and RBC from a wide range of fraudulent activity and has a direct impact on RBC's bottom line.

You'll be responsible for day-to-day application support of a dynamic Fraud Detection platform working with Cloud technologies including Openshift, Azure, Kafka, and ElasticSearch. The team embraces an innovative mindset and exploring new solutions and technologies to continuously improve our detection capability and supporting platforms.

What will you do?

Application Support Analyst

• Day-to-day support of applications and platforms and ensure service and resolutions are within established SLAs
• Maintains seamless technology support for clients when dealing across multiple RBC LOB and external vendors.
• Ensures that all requests raised by clients and users are handled timely and appropriately; and assists with Senior Management escalation where needed.
• Participates in projects representing the Application Support team.
• Assist with case resolution and escalations as required
• Coordinates change management and monitors implementation of infrastructure and application fixes and vendor system upgrades where necessary
• Ensure quality, performance, responsiveness of applications
• Work with technology vendors and own relationships with them to drive quality application support
• Participate in post-implementation reviews of application, development, and processes, continually working to create a learning environment by sharing with others
• Work in an Agile team environment which is fast paced, fun and collaborative
• Ensuring the operating efficiency of existing application systems. Maintaining records for the documentation of systems development and revisions
• Working with different RBC internal teams for software support and bug fixes
• Stay current and competitive by keeping up to date with the latest platform capabilities, security, performance, and reusability
• Must have 3-4 years working technical experience

What do you need to succeed?

Must-have

• 3-4 years of experience including support for
• Operating Systems: 80% Windows; 20% Linux - shell scripting skills are required at intermediate level
• SQL Server database and SQL queries and tuning
• Must have scheduling tools (Autosys/Stonebranch/Airflow) experience
• Production trouble shooting skills and ITSM knowledge is must
• Knowledge of production controls and access management
• Must have good communication and troubleshooting skills
• Rotational after-hours & weekend support, and carrying a cell phone when on call
• Hadoop/Hive platform, Cloudera, Openshift, Java application support experience

Nice to Have

• Interacting with ServiceNow on incidents, problems, service requests, change deployments
• Knowledge of Enterprise job schedulers
• DevOps process and deployments using UCD
• Flexibility for shift work
• 24X7 production support

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System Applications, Systems Software

Additional Job Details

Address: 410 GEORGIA ST W, FLOOR 3:VANCOUVER

City: VANCOUVER

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-02-25

Application Deadline: 2025-04-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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