Application Support Analyst

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy Shier, Bluenotes, West 49, Mandee and Charlotte Russe.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

How you will make a difference:

The Application Support Analyst is responsible for troubleshooting issues, providing off hours system support, assisting with the system administration/data security, and maintenance of the AS400 applications and related Windows applications. Additional technical support responsibilities related to skill set may also be required.

The main function of this job is to support the AS400 System and all applications associated to Island Pacific System.

Other functions include supporting the non-AS400 systems.

What You’ll Do:

1. Provide technical assistance to users and assist in troubleshooting Island Pacific system and applications associated to Island Pacific.
2. Assist in the operational maintenance and application system integrity on IBM iSeries (AS400) platform.
3. Document support interactions with end users and provide recommendations for improvement of the processes.
4. Provide support in maintaining system development standards and procedures.
5. Assist in the evaluation of the operational efficiency of Information technology systems including protection of information data.
6. Assist in maintaining data protection, including identification, reporting, and providing recommendations in the prevention of information security violations.
7. Identify problems and recommend changes and upgrades.
8. Participate in developing training programs for staff on new systems.
9. Provide off hours support for systems under area of responsibilities.

What You’ll Need:

1. BA or BS Degree in Computer Science or related filed such as Mathematics, Statistics or equivalent experience.
2. 6+ years’ experience in a related field.
3. Knowledge of IBMi (AS400) and RPGLE/SQLRPGLE programming language.
4. Experience in supporting system applications on the IBMi/AS400 platform. Knowledge of retail systems is a plus.
5. Knowledge of Windows SQL scripting is a plus.
6. Must be willing to learn non AS400 platforms.

What we offer:

1. Competitive Compensation Package.
2. Health and Dental Benefits Plan.
3. Paid Sick Days.
4. Employee Discount.
5. Tuition Reimbursement.
6. Ongoing Training and Development.
7. Career Advancement Opportunities.
8. Being part of an amazing, supportive and collaborative team.

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

This posting is for an open vacancy.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• North York, ON M6A 2W1: reliably commute or plan to relocate before starting work (required)

Experience:

• IBMi/AS400: 4 years (required)
• System Analyst: 6 years (required)

Work Location: In person