Application Engineering Specialist - Service

ATS Company: ATS Corporation

Requisition ID: 14215

Location: Cambridge, ON, CA, N3H 4R7

Date: Mar 5, 2025

Application Engineering Specialist - Service

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team, a division of ATS Corporation. We are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build, and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world.

ROLE SUMMARY:

The Applications Engineering Specialist - Service is responsible for proposing solutions, costing, and developing service proposals for automation customers in the Life Sciences industry. The role requires a highly motivated, customer-oriented individual with strong problem-solving capabilities, coordination skills, and general business aptitude.

Responsibilities include:

1. Analyze and verify customers’ requirements and needs
2. Propose and develop solutions to support and optimize performance of automated systems after installation at the customer facility
3. Coordinate a proposal development team comprising ATS subject matter experts
4. Facilitate meetings to converge on solutions and work plans
5. Collaborate with other ATS divisions worldwide to leverage regional resources
6. Communicate concepts and proposed solutions through diagrams, flowcharts, presentations, and technical writing
7. Develop cost and price models for proposed solutions
8. Create initial work plan and project schedule
9. Draft proposals with keen attention to detail
10. Conform to proposal delivery expectations and promote continuous improvement ideas for on-time delivery for proposals
11. Present solutions, costing, and pricing to management for approvals
12. Present to customer in partnership with the customer’s account manager
13. Follow opportunities through the sales process and keep records of customer interactions using a Customer Relationship Management system (SalesForce)
14. Provide support to sales team on calls and meetings with customers, including potential travel to customer sites for discovery and presentation of proposals
15. Provide guidance as necessary to the project team after work awarded
16. Identify additional service opportunities and proactively identify to customer
17. Off-hour availability may be required

Qualifications

Education:
A post-secondary diploma or degree in mechanical/systems/electrical engineering or equivalent.

Skills:
Strong verbal/written communication skills in English. Secondary language skill in Spanish or German are a plus. Knowledge of computer programs such as Salesforce, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows.

Experience:
2 to 5 years experience in an applications engineering role, or in related roles such as Systems Design, Systems Engineering, Mechanical Design, Technical Inside Sales, Technical quoting or Proposal Writing. The preferred candidate must have the required post-secondary education coupled with technical aptitude. A working knowledge and/or familiarity with automation, robotics, machine controls, and manufacturing processes is beneficial.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our ATS Life Sciences Systems team:

1. We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people.
2. What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!
3. INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do.
4. We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development.
5. We offer COMPETITIVE Total Rewards - Competitive starting salaries, overtime pay eligibility, and comprehensive health and dental benefits.
6. A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability.