Analyste principal, soutien ti

Lieu de travail : Toronto, Ontario, Canada

Horaire : 37.5

Secteur d’activité : Solutions technologiques

Détails de la rémunération : $76,800 - $115,200 CAD. Ce poste est admissible à une prime de rémunération variable discrétionnaire qui tient compte du rendement de l’entreprise et du rendement individuel.

La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD.

Description du poste :

Provides a broad range of systems/application support, research and analysis, administration, performance availability monitoring and management for own area.

What You’ll Do:

The Senior Atlassian Administrator is responsible for the configuration, maintenance, and optimization of Atlassian Data Center products such as Jira, Confluence, Bitbucket, and migration to Atlassian Cloud. This role ensures that the Atlassian ecosystem operates efficiently, meets organizational needs, and supports business objectives. The ideal candidate will bring a mix of technical expertise, process improvement skills, and the ability to work closely with cross-functional teams to enhance productivity and collaboration.

Experience:

• 5+ years of experience as an Atlassian Administrator, with a strong focus on Jira and Confluence Data Center and Cloud.
• Proven experience in customizing workflows, schemes, and dashboards.
• Experience with scripting languages (e.g., Groovy, Python) and automation tools (e.g., Jira on Automation, Script Runner).
• Experience on 24/7 on-call rotation and managing Linux and MSSQL production environments.
• Experience in monitoring/alerting tools such as Dynatrace and Splunk.
• Excellent problem-solving skills and the ability to perform complex root cause analysis.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

Nice to have:

Atlassian certification on Jira and Confluence system administration

CUSTOMER:

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate.
• Service applications/systems and provide a level of application/systems/operational availability that meets or exceeds established standards/service levels, while minimizing operational risk.
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams.
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met.
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible.
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met.
• Deliver effective and defect-free support (application, software and/or operations), researching system issues/opportunities, overseeing the execution of recommendations and maintaining accurate documentation.
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements.
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations.
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity.
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area.
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business.
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements.
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria.
• Develop understanding of technical aspects of project/break-fix development related to the application and provide advice/guidance to Developers and Solution Designers.
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance.
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues.
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages.
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system.

SHAREHOLDER:

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required.
• May monitor the performance of the environment by using meaningful metrics.
• Provide Disaster Recovery support by assisting in defining/reviewing disaster recovery plans and by participating in testing.
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization.
• Ensure effective change management discipline is used.
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP).
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs.
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines.
• Make effective use of the cost management processes in place in own unit.
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Keep current with industry and/or business trends.
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution.
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines.

EMPLOYEE / TEAM:

• Work effectively as a team, supporting other members of the team in resolving critical service issues.
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.
• Participate in knowledge transfer within the team and business units.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.

BREADTH & DEPTH:

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/educate others.
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines.
• Identifies root causes and implements targeted and controlled remediation plans.
• May administer business applications in co-ordination with appropriate stakeholders.
• Reviews, participates and implements procedures.
• Researches industry standards, best practices and new innovations in technology and makes recommendations.
• Generally reports to a Manager or Senior Manager.

EXPERIENCE & EDUCATION:

• Undergraduate degree or Technical Certificate.
• 5-7 years relevant experience.

À propos de nous: La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie.

Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés.

Renseignements supplémentaires : Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle.

Mesures d’adaptation : L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.

Exigences linguistiques (Québec seulement) : Sans Objet