Analyste de plans 3D / Map Analyst (Ticketing Event Management)

Analyste de plans 3D / Map Analyst (Ticketing Event Management)

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Locations: Toronto, ON, CAN; Saskatoon, SK, CAN; Québec, QC, CAN; Charlottetown, PE, CAN; Halifax, NS, CAN

Time Type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: JR-71006

Job Summary:

Location: Toronto, ON, or Montreal, QC

Division: Ticketmaster NA

Line Manager: Director, Global Maps

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

The Maps Technology team is responsible for providing innovative products and technology to support ticket sales via mobile/web-based venue maps.

THE JOB

The Map Analyst is a producer of Ticketmaster’s Interactive Seat Maps (ISM). The Map Analyst is a member of Event Operations (EOS) and will work with North American Business Operations and external Clients to meet deadlines and ensure maps are produced and available prior to onsale.

To build interactive maps, the Map Analyst will use Ticketmaster’s proprietary Map Creation Tool. The Analyst will also need an understanding of Ticketmaster event builds and the tm.com transaction engine.

Collaborating with the Director of Ticketmaster Maps, the Map Analyst will also work internally with Corp. Product and Design teams on Map Creation Tool enhancements and workflow efficiencies to drive reductions in map production time and to meet escalating weekly map production goals. As the demand for ISM Maps grows, this role is fundamental to the success of the North American business.

WHAT YOU WILL BE DOING

• Produces Interactive Seat Maps and Section Level Maps using Map Creation Tool.
• Acts as point of contact and liaises with Maps team leadership, NABO teams and Clients to gather assets from venues and move the maps through the workflow process, including QA.
• Hits YOY OKRs – utilization, QA rate, build success, accuracy and speed-to-market.
• Integrates SLMs for onsale readiness with ISM Map production.
• Follows best practices for map appearance and consistency across domains.
• Provides feedback to ISM Product Manager and Product team on the usability of map creation tool and Rambo, including (UX) user experience mapping.
• Documentation of processes and training of field and clients.
• Constant iteration and improvement of processes through tool development, education of Field teams, and workflow enhancements.
• Problem solving – redirecting enquiries about event build issues.
• Works with the Field and Clients to create and enforce best practices and standards for consistent event building for ISM compatibility.
• Tools support – troubleshooting the ISM across a number of renderers and products.
• Escalating new issues from to Team Management – identifying and articulating the issue and helping find a solution.
• Work with ISM Global hubs, New Delhi Pods, client account managers, and clients to ensure that map production remains on track.
• Produce ISM Maps using Maps Studio.
• Constantly iterate and improve processes, work with Product Manager to suggest new features and improvements for proprietary toolset, and flow/process efficiencies.
• Follow best practices for map appearance and consistency across domains.
• Problem solving — focusing on TM event build best practices.
• Manage priorities and clear bottlenecks to map building up the chain and across the business.
• Work with the field and clients to get ISMs through the QA process.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• At least one year of experience using Computer-Aided Design (CAD) software (3D Studio Max).
• Fundamental knowledge of Ticketmaster host seating chart structure preferred.
• Strong design background / familiarity with Adobe Illustrator.
• Knowledge of HTML.
• Strong problem-solving skills.
• Ability to work alone or in a very collaborative environment, depending on circumstance.
• Exceptional communication skills.
• Exceptional attention to detail.
• Self-starter, motivated.
• Strong sense of responsibility.
• Adaptable to fast-paced change.
• Ability to prioritize and work under intense time constraints.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

OUR VALUES

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.