Analyst, Claims Management

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

Reporting To:

Manager, Claims Management

Full-Time/Part- Time:

Full-time, 18-month Contract

Posting Date:

April 2, 2025

Closing Date:

April 16, 2025

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:

8.5

Office Location:

Downtown Toronto, ON

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Claims Management Analyst is responsible for handling all default mortgage accounts in accordance with company policy and providing support to the Manager where required in all areas of mortgage insurance claims administration, loss management and investor relations.

How you will contribute:

• Overseeing all default loans following deficiency property sales, property transfers to mortgage insurers and walkaways and/or sale by borrower, etc.
• Submission of property default claims on delinquent mortgages in assigned portfolios to mortgage insurers
• Must have strong math aptitude and agility in learning processes and procedures
• Administer delinquent mortgage portfolio, while minimizing exposure to monetary losses or damage to investor relationships and corporate image
• Re-create mortgage accounts financial transactions on balance sheet using Excel against company’s internal servicing system to determine financial loss due to default where applicable
• Comprehensively reconcile mortgage insurance claim payments against lender’s post-default expense costs to reveal variances and shortfalls
• Accountable for maximizing recovery to minimize losses on all delinquent accounts
• Ability to be familiar with mortgage insurers’ policy and understand terms and exclusions to better handle default claims
• Analyze and review Claims file portfolios and develop ability to communicate causes of default and/or shortfall
• Investor Arrears Reporting for Default/Claims Management statistics and support investor-related inquiries as needed
• Work closely with Default Management team and Property Insurance team to understand and manage default loans effectively.
• Assist with acquiring loan underwriting documentation on default files when required by lawyers and insurers
• Develop strong working relationships and deliver great customer service to Investors and Mortgage Insurers
• Ability to contribute and bring new ideas to assist with internal process improvements in Claims Management
• Liaising with Management and other departments within First National as required
• Special projects as assigned by Management
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

• Strong organizational skills
• Competency in MS Office applications; capacity to learn new technologies/systems
• Strong communication and interpersonal skills
• Fast learner and ability to multi-task
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Bilingualism is an asset

Working Environment and Physical Demands Analysis:

• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.