Analyst, Business & Application

Position Number: 207543-67

Position Available: Analyst, Business & Application

Status: Regular Full-Time

Department: Information Technology (IT)

Union: Non-Union

Shifts: Days (on-site)

Rate of Pay: $82,972.50 - $103,720.50 annually

Posting Date: April 3, 2025

Closing Date: April 17, 2025

About Joseph Brant Hospital

Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.

JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.

JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.

Position Summary

Reporting to the Manager, Clinical Informatics and IT Applications, the Analyst, Business and Application plays an instrumental role in supporting, maintaining, optimizing, and implementing IT applications. The successful candidate will leverage knowledge of system design, computer science, and healthcare environments to ensure applications are implemented in alignment with organization needs.

The Analyst, Business and Application acts as a liaison between IT and Patient Care Services (PCS), Corporate Services, and Physicians with regards to IT applications. The successful candidate will be required to work closely with internal and external stakeholders to support the digital health initiatives in the organization.

Responsibilities

• Design, implement and evaluate information technology applications, tools, and processes to align with best practices and improve usability.
• Use evidence-based best practices to design or implement clinical and corporate applications to resolve clinical or health care administrative problems.
• Collaborate with other members of the Clinical Informatics, Technical Services and Data Management teams in Health Information Technology to maintain, manage, modify and monitor systems.
• Support, maintain, and optimize the Hospital Information System as required.
• Assess customer needs, analyze workflows, identify gaps/areas of concern, and provide recommendations for improvements in the format of business case type recommendations, from manual to the optimal use of technology solutions.
• Act as the first point of contact for system support and provide front line support for all clinical and corporate applications.
• Analyze application problems and recommend modifications.
• Escalate system issues to appropriate resources as required to ensure timely resolution.
• Work collaboratively with external vendors to help mitigate issues, upgrade systems, or implement new systems.
• Facilitate in-person end user system training.
• Provide ongoing education, awareness, and communication to ensure utilization and maximize efficiency for the systems we support.
• Provide system level access and ongoing access reviews based on defined guidelines and in accordance with privacy and confidentiality requirements.

Qualifications

• University degree or College Diploma in Computer Science, Health Informatics, or related field.
• Minimum of three (3) years working experience in healthcare, Clinical Informatics or related discipline, required.
• Knowledge and experience with a variety of healthcare applications (ex. Nurse Call, RTLS, CareEvent, Meditech, etc.), preferred.
• Experience working with Hospital Information Systems including Meditech Client Server 5.6.7, preferred.
• Knowledge and training in adult education and/or demonstrated skill in teaching/facilitating is an asset.
• Demonstrated ability in project management, change management knowledge and experience, conceptual and analytical skills.
• Excellent interpersonal, communication and consultation skills to function within a complex interdisciplinary environment.

To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.

Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at careers@josephbranthospital.ca or at 905-632-3737 ext. 4129.

Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.