Alarm Operator (Days)

Are you seeking a role that gives you on-the-job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operators’ to join our Ottawa-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

SHIFT AVAILABILITIES:

• Days: Monday - Sunday; 8am- 4pm EST + Weekend availability a must

RESPONSIBILITIES:

• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment.
• Actively listen to callers to summarize key points of information and enter them into the computer system.
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

REQUIRED QUALIFICATIONS:

• Ability to remain calm and provide direction while responding to an emergency situation.
• Ability to pay attention to detail and follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Ability to ‘think on your feet’ and remain calm under pressure.
• Strong verbal and written communication skills.
• Bilingualism (French & English) spoken & written.
• Ability to use Microsoft-based applications.

PREFERRED QUALIFICATIONS:

• Customer service, Dispatch, Hospitality, and Outgoing Call Centre experience.

PACKAGE:

• Salary Range dependent on experience.
• Extensive Health, Medical, and Dental Benefits + our Wellness program.
• RRSP matching contribution.
• Free Parking at Office.
• Ergonomically designed workstations, including standing desks.

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment.

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.

We are also offering a number of incentive programs; they include our ‘Referral Program’ (cash reward) and our ‘Spotlight Club’ (gift card).

Hourly Pay Range: $19/hr - $22.50/hr DOE

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

We thank you for your application; however, only those selected for an interview will be contacted.