Airport Operations - Change Manager

Safety Management and Safe Operations – Through involvement within Flair SMS processes and 3rd party safety programs, the Change Manager will participate in SMS processes as required. As well, provide oversight on any issues/occurrences with internal and 3rd party providers as a result of any change project outcomes.

New system, process development – Act as the lead in the initial and implementation phases of new projects, this includes, systems, operating practices, and new technology to support the operation. The Incumbent will work to ensure the needs of airport operations is represented in any new initiatives and will determine/identify the initial teams to scope the requirements as they pertain to airport operations and be accountable to ensure the project results in successful implementation. Primary participant in the Management of Change process (MOC).

Secondary Job Functions:

• Meet with stakeholders as needed to review any demonstrated trends, areas of strength and weaknesses that require attention. Provide recommendations as needed and act as champion to ensure completion.
• Develop and continue relationships with cross departmental stakeholders to represent airport operations in working groups as required.
• Perform base visits pre/post project launch and further, make recommendations on needed training and/or materials.
• Produce feedback reviews as needed for stations and department stakeholders to share results and provide constructive feedback.
• Collaborate with the airports training team to enhance policies and training material that reflect, and correct trends identified.
• Drive company culture and messaging by leading and participating in recognition programs and building strong relationships with 3rd party providers and their leadership teams.
• Provide oversight to ensure the team collaborates with 3rd party service providers to streamline processes and systems.
• Assist in managing changes for improvement and efficiency gain in processes and operations.
• Participate as required in company safety management systems and quality assurance processes.
• Other duties as assigned.

Qualifications & Requirements:

The preferred candidate should exemplify Flair's core values of Respect, Integrity, Reliability, and Resilience while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • University Degree or College Diploma in Aviation Management, Business Management or related field.
  • Change management courses /certification an asset.
  • Project management courses/certification an asset.
• Experience:
  • 3-5 years of work experience in an airport operational environment with an emphasis on operational project planning and implementation
  • Minimum of one year of leading airport operational programs.
  • Minimum two years experience with a ULCC or LCC.
  • Demonstrated success in change management initiatives. Capable of leading and delivering key change initiatives.
• Skills & Abilities:
  • Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments
  • Strong verbal and written communication skills
  • Proven interpersonal skills in dealing with both external and internal customers.
  • Proven organizational and time management skills.
  • A high degree of self-motivation and commitment to work in a fast-paced, dynamic environment.
  • Strong ability to motivate employees to learn and apply skills; the ability to motivate and the capacity for teamwork.
  • Strong strategic drive
  • Ability to problem-solve in a timely manner.
  • Strong analytical skills
  • Practical thinker with the ability to analyze and respond appropriately in difficult situations
  • Intermediate proficiency in MS Office Suite; particularly Outlook, Word, and Teams.
• Competencies: Flair team members exhibit common competencies which contribute to individual, team, and company success. This includes:
  • the ability to lead as a Flair teammate by being collaborative and modeling our values
  • the ability to maintain diverse relationships with peers and other stakeholders
  • the ability to deliver results with impact and strive to always improve
• Requirements:
  • Clear criminal record check and satisfactory employment references
  • Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC)
  • Must be legally eligible to work in Canada without restriction

Why Join Flair Airlines:

At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment, which includes:

• Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program
• Pension plan with matched contributions
• Individualized performance bonuses based on achievements
• Attractive referral incentive program
• Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network

How to Apply:

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

Application Deadline: November 30, 2024

Flair Airlines is committed to creating an inclusive, equal, and accessible environment that attracts diverse talent. We encourage qualified candidates from all backgrounds to apply for this role. If you require accommodation during the selection process, please let us know. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.

We look forward to the possibility of welcoming you on board!

Website: www.flyflair.com