Airport Manager

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

Position Overview:

The Airport Manager is responsible for overseeing all operational aspects of a rental car location within the airport. This role involves managing staff, ensuring high-quality customer service, and maintaining operational efficiency. The Airport Manager will handle customer interactions, vehicle preparation, staff scheduling, and problem resolution while ensuring adherence to company policies and quality standards.

Key Responsibilities:

• Customer Service Management:
  • Supervise and manage customer service activities at the rental counter, ensuring that vehicle rentals are arranged according to established procedures and current rate and discount policies.
  • Promote and sell incremental products to customers, ensuring that staff is properly trained and motivated in these sales techniques.
  • Handle and resolve customer complaints in a timely and effective manner.
• Vehicle Preparation and Maintenance:
  • Oversee the cleaning and preparation of returned vehicles to ensure they meet quality assurance standards.
  • Monitor productivity and ensure that vehicles are ready for the next rental in a timely manner.
• Staff Management:
  • Plan and implement staff scheduling based on business demands and transaction levels.
  • Provide training, motivation, and coaching to staff members to enhance performance and customer service skills.
  • Address and manage staff performance issues and take corrective action when necessary.
• Operational Efficiency:
  • Ensure compliance with all Quality Assurance standards and operational procedures.
  • Monitor and analyze operational performance results to identify areas for improvement and implement necessary changes.
• Customer Shuttle Services:
  • Coordinate the shuttling of customers from rental counters to cars or from cars to the airline terminal to ensure a smooth and efficient process.
    

Preferred Qualifications:

• Education and Experience:
  • Associate or Bachelor’s Degree (or equivalent in education, experience, or training).
  • Two or more years of operations, sales, customer service, and/or supervisory experience, preferably in the vehicle rental or related industry. Experience requirements may vary based on airport assignment.
• Skills and Knowledge:
  • General business knowledge to successfully operate an airport location.
  • Strong organizational and analytical skills to track and assess operational performance measures.
  • Excellent communication skills, both written and oral, with the ability to interact effectively with internal and external customers at all levels.
  • Proven ability to manage and motivate staff within a team environment.
  • Creative problem-solving skills to address and resolve operational and customer service issues.
• Other Requirements:
  • Valid driver’s license and a good driving record.
    
• Perks you’ll get:
  • Use of a new company vehicle which includes gas, insurance and maintenance*
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Employee discounts
  • Community involvement opportunities
    

Work Environment:

The Airport Manager will work in a dynamic airport environment where flexibility, adaptability, and a focus on customer satisfaction are crucial. This role may involve varying shifts, including weekends and holidays, depending on the airport's operational demands.

Who We Are?

Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise.

The Fine Print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

This role requires the ability to lift up to 15 pounds, and continuously stand, walk, and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

*Use of company vehicle subject to company policy.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.