Agent ou agente, Soutien à la clientèle – Produits nutritionnels (Montréal) / Customer Support [...]

L’OCCASION À SAISIR

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ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY

This position works out from the Montreal’s Head Office in the Nutritional Products division. Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac, PediaSure, Pedialyte, Ensure, and Glucerna – to help get the nutrients they need to live their healthiest life.

Agents work together to provide the most valuable and efficient customer experience.

WHAT YOU’LL DO

• Provide adequate, accurate and timely products information on all Abbott Nutrition products, guide the client towards a well-informed and rational decision about product selection or usage;
• Enter all calls and/or digital communications in the tracking system;
• Ensure appropriate compliance to policies and procedures;
• Discuss with the Nutrition Communications Supervisor of significant inquiries or trends and provide customer feedback as part of our continuous improvement programs;
• Maintain up to date information on all Abbott Nutrition products for reference guides;
• Follow-up for rapid customer case resolution;
• Complete yearly self-evaluation;
• Complete growth plan and establish goals for year to come.

REQUIRED QUALIFICATIONS

• 1 to 3 years’ experience in customer service
• A minimum of a University Education
• Bilingual (English and French) oral & written;
• Excellent knowledge of computer software such as MS Office. Speed is required for rapid data entry;
• Excellent interpersonal skills;
• Developed sense of urgency;
• Ability to work efficiently on an individual and/or team basis;
• Ability to prioritize responsibilities to achieve department’s objectives.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on X @AbbottNews and @AbbottGlobal.

The base pay for this position is N/A.

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

ANPD Nutrition Products

LOCATION:

Canada > St. Laurent : 8625 Trans Canada Highway

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.