Agent Experience Coordinator

This is a role within the Agent Support Department at Royal LePage Atlantic; a team dedicated to providing a variety of in-house administrative programs to our Real Estate Agents, company-wide.

Reporting directly to the Manager of Agent Support, you will be responsible for delivering exceptional customer service to our real estate agents Monday to Friday 10:00am - 6:00pm, by coordinating their requests, resolving issues, meeting deadlines, and ensuring their overall satisfaction. This role requires proactively managing agent relationships and coordinating various requests and activities internally within the brokerage.

The ideal candidate must be professional and efficient, with the ability to manage administrative operations while adhering to strict deadlines in a fast-paced real estate environment. Responsibilities may include, but are not limited to, the following:

1. Answer and respond to all staff and agent inquiries via phone, e-mail, text, and walk-in requests.
2. Serve as a primary point of contact for agents, managing their inquiries and ensuring timely responses.
3. Develop and nurture strong relationships with agents to understand their needs and expectations.
4. Schedule and coordinate all requests.
5. Ensure all project timelines are being met.
6. Proof and edit various materials.
7. Provide quotes and place orders.
8. Review invoices for accuracy and post to department budget spreadsheets.
9. Keep internal systems up to date and organized.
10. Collect data for monthly and quarterly sales stats.
11. Coordinate ad mail distributions through Canada Post.
12. Continuously follow up with agents, providing regular updates on project statuses and deliverables.
13. Work closely with all brokerage departments to ensure a cohesive approach to the agent experience.
14. Maintain a thorough understanding of the company's products and services.
15. Other administrative tasks and projects as assigned.

Qualifications

Skills/Competencies:

1. Multitasking and Time Management:
   • Ability to handle multiple agent requests and projects simultaneously, ensuring timely completion and high-quality service.
2. Conflict Resolution:
   • Strong skills in managing and resolving conflicts, ensuring a positive outcome for the client and the company.
3. Adaptability:
   • Ability to adapt to changing client needs and industry trends, demonstrating flexibility in approach.
4. Technical Proficiency:
   • Comfortable with using various software applications, project management tools, Dropbox, Google Platform, Canva, AgoraPulse, Adobe Creative Suite.
5. Creative Problem-Solving:
   • Ability to think creatively to develop innovative solutions to enhance the agent experience.
6. Detail-Oriented:
   • Keen attention to detail, ensuring accuracy and thoroughness in all agent interactions and reporting.
7. Team Player:
   • Ability to work effectively within a team, contributing to a collaborative and supportive work environment.