Aftermarket Data Analyst

• Legal Entity: Bosch Thermotechnology Corp.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Celebrate success: At Bosch, we celebrate you.
• Shape tomorrow: At Bosch, you change lives.

Robert Bosch LLC is one of the world's largest private industrial companies. Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems. At Bosch Home Comfort we are committed to reinventing energy efficiency by offering smart products that work together as integrated systems and enhance quality of life in an ultra-efficient and environmentally friendly manner.

Come Join us in Londonderry, NH and learn how we work #LikeABosch!

Job Description

The Aftermarket Data Analyst plays a key role in ensuring products continue to perform well after the sale. They are responsible for analyzing and interpreting data related to products and services to improve product quality, customer satisfaction, operational efficiency, and overall business performance.

Job Duties & Responsibilities:

Data Analysis and Dashboard Development

• Develop, analyze, and maintain Power BI dashboards covering EFC (External Failure Costs), Goodwill costs, Unit Replacements, ASA call records, and technical email inquiries.
• Utilize advanced data visualization tools and techniques to effectively present data trends and support decision-making processes.

Data Tracking and Reporting

• Track and report EWL (Early Warning List) data per corporate requirements to ensure compliance and performance improvements.
• Conduct comprehensive analyses of data sources to identify key insights for process optimization.

Calculations and Metrics Analysis

• Perform and update FFR (Field Failure Rate) and Isochrone calculations, providing accurate and timely dashboard insights.
• Collaborate with cross-functional teams to ensure that calculations and data outputs meet quality standards and organizational needs.
• Manage billbacks, Return to Vendor (RTV) processes, and supplier reimbursement activities.
• Work closely with suppliers to address discrepancies and resolve claims to enhance supplier collaboration and performance.

Product Quality Support

• Support QMM projects as needed

Qualifications

Qualifications:

• Bachelor's Degree in a related field or 6 years of experience in data analytics, aftermarket processes, or equivalent roles.
• Strong proficiency in data analysis and visualization tools, including MS Office, Power BI, and relevant data tracking systems.
• Minimum of 3+ years of experience in data analysis, quality assurance, or similar roles within a manufacturing, technical service, or aftermarket setting.

Preferred Qualifications:

• Familiarity with data tracking and compliance practices.
• Experience with warranty, supplier reimbursement, and RTV processes.
• Demonstrated ability to synthesize complex data sets into actionable insights.
• Excellent problem-solving, communication, and interpersonal skills to work with cross-functional teams.
• Proactive and structured work approach, with an ability to meet tight deadlines under pressure.
• Candidates with proficiency in French, Spanish, and/or Portuguese are desirable.
• This is not a dedicated work from home position and requires the employee to live in a commutable distance from our Londonderry NH facility.
• Significant use of computer and phone for daily work.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plans with an employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses.

Learn more about our full benefits offerings by visiting: www.myboschbenefits.com. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.

EEO/OFCCP: Bosch is an equal opportunity employer and makes all employment decisions on the basis of merit. Bosch is fully committed to compliance with all applicable laws providing equal employment opportunities and to providing equal employment opportunity to all associates and applicants for employment without regard to race, gender, sex, pregnancy, childbirth (or related medical conditions, including but not limited to, lactation), national origin or ancestry, religion, gender identity, sexual orientation, age, disability, veteran status, genetic information or any other characteristic protected by law.

Bosch is dedicated to maintaining compliance with all federal, state, and local law, including but not limited to, affirmative action plan requirements, EEO-1 and VETS-4212 reporting, and I9 / work authorization guidance.

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.