Advisor, Knowledge & Training

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Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we're looking for:

We are seeking a dynamic and detail-oriented Knowledge/Training Advisor to drive the efficiency, accessibility, and organization of critical information across our organization. In this role, you will report to the Sr. Manager, Contact Centre Implementation. You will be responsible for developing content and maintaining our knowledge management tools. Additionally, you will develop and implement plans to enable seamless knowledge sharing, ensuring that all customer-facing teams can easily access the information they need to succeed. If you have a passion for creating and managing content, optimizing and indexing documents, and fostering collaboration, we’d love to hear from you!

What you'll be doing:

1. Design, template, and maintain knowledge management documentation, ensuring information is easily accessible and up to date.
2. Identify, document, and organize information from subject matter experts on the operations, technology, marketing, and product teams, ensuring critical insights are preserved and shared effectively across teams.
3. Oversee the creation and categorization of internal content libraries, ensuring that materials are properly tagged, indexed, and searchable.
4. Evaluate and continuously improve knowledge management processes.
5. Provide guidance and training to staff on the use of knowledge management tools and systems to promote engagement and participation.
6. Work closely with cross-functional Bank and Rogers Communications teams to capture lessons learned, best practices, and new knowledge, while facilitating the transfer of this knowledge to relevant stakeholders.
7. Monitor the accuracy, relevance, and completeness of stored information, developing regular reports to ensure data integrity.
8. Track usage and feedback from users, providing insights and recommendations for continuous improvement.
9. Oversee the lifecycle of knowledge management documents and policies, ensuring proper version control, access rights, and archiving.
10. Assist in developing clear, accurate, and concise content that aligns with adult learning principles for Rogers Bank.
11. Make content-rich recommendations to drive engagement.
12. Develop engaging and informative content for daily/weekly team huddles, including presentations, talking points, and multimedia materials.
13. Monitor and evaluate the effectiveness of huddle content, making adjustments as needed to improve engagement and impact.
14. Engage with stakeholders and cross-functional partners to present your work, incorporate feedback, and obtain sign-off.

What you bring:

1. College diploma or university degree in a related field (preferred) or equivalent experience.
2. Experience with professional adult learning and technical writing experience.
3. Experience in knowledge management, information management, or library science.
4. Proficiency with knowledge management systems, content management systems (CMS), and collaboration platforms (e.g., SharePoint, Confluence, etc.).
5. Experience with the concepts of records management, user training, and the software development life cycle is an asset but not necessary.
6. Highly detail-oriented, organized, and self-sufficient.
7. Excellent communication and interpersonal skills with the ability to collaborate across departments.
8. An understanding of project management principles.
9. Excellent writing and editing skills along with strong attention to detail.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

1. Competitive salary & annual bonus
2. Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
3. Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
4. Paid time off for volunteering
5. Company matching contributions to charities you support
6. Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest

Wellness Programs:

Homewood employee & family assistance program o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity:

Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days work best for you!

If you are selected to move forward in the recruitment process, here is what you can expect:

A 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director/VP of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Banking & Operations
Requisition ID: 322927

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Rogers Bank

Location:

Toronto, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply