Adult Service - BHDDH Self-Directed Coordinator

Overview

Seeking bilingual applicants (Spanish or Portuguese)

$25 per hour

This position is responsible for processing and monitoring all intakes for the self-directed program through BHDDH funded services. The first point of entry for consumers, families, and BHDDH referrals through Therap. Develops and monitors fiscal oversight for each person’s budget. Conducts screenings, education, and eligibility requirements for the program approval. Works collaboratively with all stakeholders including BHDDH, consumers, families, plan writers, and community service providers to develop a comprehensive budget. Tracks plans through the process of authorization with the state. Collaborates with active families and finance on questions pertaining to their budget. Works with families, state, and plan writers to reallocate plans and PO according to individual needs. Meets with the state as needed on reform and revamping of programmatic technical bulletins. Monitors and tracks all timely submissions for plans through Therap.

Responsibilities

• Conducts screening, education, and process for eligibility for people looking for Self-Direction.
• Communicates and distributes start-up packets for the program, mailing application packets to consumers, families, or representatives, and tracking returns.
• Monitors and tracks referrals in Therap.
• Collaborates with BHDDH, plan writers, families, and other agency stakeholders to produce a comprehensive purchase order to submit with the annual plan.
• Processes employee applications, EIN setup, and staff rates of pay with finance.
• Adheres to and follows all rules and Technical Bulletins around the program and allowable costs.
• Informs and educates families on training and support networks available throughout the state.
• Knowledge of the appeals process through BHDDH.
• Updates and maintains all service agreements with consumers for the self-directed program annually outlining administrative fees.
• Knowledge of BHDDH funding structure and Tier Packages.
• Documents and records all billable service times for each active member.
• Works with BHDDH on all allowable and approved goods and services for the annual purchase order.
• Collaborates with finance on payroll, expenditures, and individual annual budgets.
• Monitors and maintains an Excel sheet for annual plan dates and submission timeframes.
• Ongoing communication with consumers and families on programmatic changes and updates to Self-Direction.
• Maintains an active list of plan writers and credentials new ones according to consumer preference.
• Open collaboration with other service providers for shared funding for the annual purchase order.
• Works closely with finance on all pay rates for self-directed staff.
• Collaborates with BHDDH and finance on all reallocations of funds.
• Assists consumers and families in identifying and resolving any needs or concerns.
• Monitors consumer satisfaction through the satisfaction survey annually.
• Performs work according to Human Rights regulations.
• Safeguards sensitive and confidential data; maintains confidentiality and HIPAA compliance.
• Assists all active consumers and families with S106, S109 processes.
• Completes reallocations for purchase order amendments.
• Ability to multitask and use time management.
• Open, knowledgeable, and approachable demeanor.
• Maintains a clean, orderly, and safe environment by respecting property and equipment.
• Completes and maintains all required training, certifications, and licensures.
• Actively promotes all Seven Hills policies and procedures, the site's program-specific policies and procedures, and all regulations governing the program.
• Other duties as assigned.

Qualifications

BA required in Human Services or another related field. 2 years related service area experience. Bilingual Spanish/English preferred. Requires the ability to exercise tact, respect, initiative, and good judgment when interfacing with people and the public. Strong organizational skills and the ability to multitask and work independently within a team concept. Strong computer skills including Excel, Adobe, accurate filing ability, and typing skills. Effective written, verbal, and non-verbal communication skills are required. Effective organizational and time management skills are required.