Administrator, Payment Operations - Casual Opportunity

Location(s): Help Headquarters
Job Type: Casual Regular
myWork Program: In-person, Hybrid
Starting Salary Range: $25.29 - $29.33
Background Screening Requirement:

1. Enhanced Criminal Record Check (every 5 years)
2. Credit Check (every 5 years)
3. Identity Verification
4. Employment Verification
5. References

What's the job?

The Administrator, Payment Operations is responsible for providing quality, professional customer service and Payments/ABM related support to branches, Call Centre, various Administration departments and external third party vendors. The Administrator must be fully conversant in and adherent to relevant regulatory and corporate policies and procedures, as you will be required to make decisions based on a comprehensive understanding of all end-to-end processes and will advise internal and external clients appropriately to ensure compliance to the appropriate policy/procedure. It is essential that you process each day's work promptly, efficiently and with due care and attention.

This is a casual position with flexible work hours. Our department operates from Monday to Saturday and requires team members to be available for shifts at varying hours and days. Please note that hours are not guaranteed, making this role ideal for those seeking flexible work arrangements.

What you'll get to do:

1. Responsible for key functions that support Payment and ABM admin functions and make decisions within defined parameters, using sound judgment in processing various payment functions; including but not limited to, reconciliation, traces, reports, large batch postings, outages and adjustments while ensuring a high level of accuracy within the allotted timeframe.
2. Have the skills, ability, knowledge and willingness to move between and support various functional teams to meet the needs of the department.
3. Confidently and professionally, liaise with various external third party vendors.
4. Be familiar with a combination of external third party vendor systems and programs.
5. Keep abreast of policy changes/procedures, systems and technology applicable to the position.
6. Respond positively to changes, challenges and new opportunities.
7. Support department and corporate projects and initiatives.
8. Facilitate processes by assisting others, including branch staff and other departments.
9. Make recommendations for improvement of existing process or development of new processes within the department and corporately.
10. The Administrator is in regular contact with branch staff, partner departments, customers, management and outside third party agencies to secure and/or provide information.
11. Provide professional, friendly service to all customers, internal and external.
12. Provide technical support, policy interpretation and assistance to all members.
13. Respond promptly and courteously to all work related inquiries and problems. Resolve issues to mutual satisfaction, referring others or escalate as needed.
14. Adhere to all regulatory and internal policies, including but not limited to CPA Rules, AMLTF, ABM network rules and privacy.
15. Provide regulatory and internal policy interpretation and procedural advice to staff at all levels of Branch, Contact Centre, other Admin departments and external parties.
16. Cross train in department functions as required and have the knowledge, skills and abilities to move seamlessly from one area of the department to another.
17. Be flexible in working any shift as required by the department.
18. Assist others and actively participate in other duties or projects as assigned. Share ideas and opinions to improve our processes and efficiencies.

Who are we looking for?

1. Minimum 1 - 3 Years of Job-Related Experience.
2. Practical experience in the role of Member Service Representative within Coast Capital Savings (CCS) or in a similar position in the financial industry.
3. High School Diploma/Grade 12.
4. Able to comprehend Coast Capital Savings banking system quickly.
5. Basic Skills and/or knowledge in accounting, administration processing and data input are necessary including MS Excel, Word and Outlook.
6. Conversant in applicable CCS products, services, and procedures.
7. Communicate effectively with a wide ranging audience of individuals when giving or obtaining information of varying complexity verbally and in writing.
8. Effectively multi-task and prioritize; as well as understand, interpret and advise on policy and procedure.
9. Effectively utilize administration skills ensuring accuracy and attention to detail.
10. Ability to organize and process large volumes of paperwork.
11. Precise adherence to standards, regulatory requirements and service levels while meeting predetermined deadlines.
12. Ability to contribute to a positive team environment by working efficiently, professionally and in a friendly manner.

Equity, Diversity & Inclusion at Coast Capital
Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.

Why join Coast Capital Savings?

1. Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
2. Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
3. A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
4. Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
5. Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
6. Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
7. Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
8. Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
9. An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
10. We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
11. Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.