Administrator HR Services

Requisition ID: 185525
Career Group: Corporate Office Careers
Job Category: HR Service Center - East
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Nova Scotia
City: Stellarton
Location: King St. Office

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have an opportunity for a HR Services Administrator.

Here’s where you’ll be focusing:

• First point of contact for employee human resource related inquiries (excluding employee relations)
• Investigate employee inquiries via phone, email, team chats, and provide detailed, courteous and accurate explanations based on established Service Level Agreements
• Advise employees on all areas related to Payroll, Time and Attendance, Benefits, Pension, Talent, Integrated Health Management, Compensation, Human Resource Policy, Payroll Operations and Compliance, and HRIS system questions and provide direction on process and forms as required
• Analyze complex issues and provide first touch resolution where possible and escalate to appropriate teams when required
• Document calls and emails for reporting purposes and for follow up inquiries
• Respond to 3rd party external partners for requests regarding current and former employees
• Compose specific letters for employees as requested
• Support the adoption of new Human Resources software and technology
• Educate and guide all levels of the Company through existing and evolving processes
• Document all knowledge opportunities for the department and ensures accuracy of the knowledge base
• Point of contact for employees during major, critical and high priority incidents
• Actively contribute suggestions, solutions and innovative ways to achieve process improvements
• Reference Collective Bargaining Agreements as required
• Participate in system testing as required
• Support team projects as required
• Other duties as assigned

What you have to offer:

• Post secondary education or equivalent experience (2+ years) in Payroll, Benefits, Human Resources, Business Administration, or related field
• Dayforce experience (preferred)
• Previous experience navigating HR/payroll systems, preferably in the Dayforce Platform
• Previous retail store experience with payroll, benefits and time & attendance administration
• Proficient use of Microsoft Office Suite
• Confidentiality & Discretion
• Detail Oriented
• Ability to troubleshoot and problem solve issues
• Ability to communicate with all levels of the business (oral & written)
• Proficiency and conflict resolution and de-escalation techniques
• Ability to work independently and as part of a team
• Strong customer service skills
• Understand Dayforce Payroll, Time & Attendance, Benefits, Pension, Talent and HRIS practices and policies
• Payroll Knowledge of HR laws, regulations, and best practices.
• Proficiency in HR technology and systems, including HRIS and self-service.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong organizational skills

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.