Administrative Support - Level II, Human Resources (Telework/Hybrid)

Position Title: Administrative Support - Level II, Human Resources (Telework/Hybrid)
Status of Employment: Permanent
Position Language Requirement: English, French
Language Skills: English (Reading), English (Speaking), English (Writing), French (First Official Language), French (Reading), French (Speaking), French (Writing)

Work at CBC/Radio-Canada:
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes are driven by embodying values such as creativity, integrity, inclusiveness, and relevance. Do you have the ability and drive to keep up with this exciting, ever-changing industry? Join a team that thrives on making connections and telling important stories to Canadians.

Unposting Date: 2024-06-24 11:59 PM
This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.

Your Role

We are looking for a dynamic HR Administrative support (Workday, HR Operations) to join the HR Shared Services - HR Administration team. This role requires providing administrative and transactional support in the processing of HR Administration events, conforming to CBC standard operations, HR Policies, Collective Agreements, and administrative procedures, while exercising independent judgment and decision-making within complex parameters.

Responsibilities:

1. Responsible for accurate, timely processing of all types of staffing events (e.g. retirement, resignation, etc.).
2. Verify requests to ensure compliance with CBC policies, Workday procedures, and collective agreements.
3. Manage and respond to employee inquiries through a ticketing system, including escalated interactions to ensure effective and timely resolution.
4. Build relationships with requesters based on trust through open, supportive, and positive communication.
5. Ensure that all requests are properly authorized and documented, following up with Managers, Business Support, or HR Business Partners as required.
6. Ensure that changes have been applied correctly in the pay system by reviewing pay draft results when required.
7. Work closely with other teams within Shared Services, Workday People System and Analytics team, Total Rewards, and HR Business Partners to ensure accurate entry of pay information.
8. Understand the impacts of other business processes within Workday and recognize the implications when making changes to an employee file.
9. Participate in documenting internal procedures and processes.
10. Work with highly confidential and sensitive information concerning employee files.

We are looking for a candidate who is:

• A critical thinker
• Motivated by change
• Customer service oriented
• Organized and resourceful
• Located in Ottawa

Who has:

• Post-secondary education in Human Resources, Business Administration, or equivalent.
• Two (2) years of experience performing duties similar or related to this position.
• Written and oral bilingualism is required.
• Knowledge of Human Resources Management systems such as Workday.
• Good organizational skills, ability to manage several priorities and meet multiple, tight deadlines.
• Discretion, diplomacy, and tact in communications with staff and/or managers.
• Excellent interpersonal skills.
• Good judgment, initiative, and resourcefulness to solve a variety of issues.
• Flexibility to work overtime to meet tight deadlines.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted. CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. We value equal opportunity and nurture an inclusive workplace where individual differences are recognized and valued.

Primary Location: 181 Queen Street, Ottawa, Ontario, K1P 1K9
Work Schedule: Full time