Administrative Support IV

Your Opportunity:

This is an Administrative Support IV (AS IV) position within the Billing Cash and Collections portfolio. Performs a variety of general and routine accounting duties related to processing and entering of data and transactions in accordance with AHS policies and procedures into billing, cash, and collections related systems. Problem solving and customer relation skills are a requirement when dealing with the various clients and complexities surrounding each situation. AS IV positions can be divided into specific accountabilities and tasks for Billing Cash and Collections with individuals working in one accountability area only, or in a set of accountability areas. Duties include:

1. Processing AR billing and Cash Processing including detail entry, validation, and adjustment.
2. Processing master data for AR customer billing, including data entry, edits, merges, and deactivation in accordance with requirements.
3. Reviewing and verifying data for AR billing and Cash Processing, including AR delinquent accounts, reviewing, preparing, and sending notices, or applying payment application.
4. Customer/Client Inquiry & Follow-Up including initiating or responding to customer contacts and requests via phone, email, or in-person, including investigating and resolving customer/client issues, and master data clarifications.
5. Assisting to reconcile single/simple accounts and transactions including investigation, explanation, and escalation as needed.
6. Ad-hoc duties such as testing, filing, backup coverage, etc.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices, and initiatives within a department or program.

Recovery Alberta:
Classification: Administrative Support IV
Union: AUPE GSS
Unit and Program: Billing Cash and Collections
Primary Location: AHS Michener Bend
Location Details: Eligible to work hybrid (on/off site) within Alberta
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 24-FEB-2025
Employee Class: Regular Full Time
Date Available: 06-MAR-2025
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $26.07
Maximum Salary: $31.68
Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Completion of Grade 12 supplemented by post-secondary accounting courses as part of an accredited accounting program. AND/OR 2-4 years of related accounting experience. 3-4 years of customer service experience in an organization of significant size, complexity, and diversity. 2-4 years related experience in a high volume, fast-paced accounting department, preferably working in large, computerized accounting systems. Demonstrated competency in use of MS Office applications especially Word and Excel. In accordance with Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect the incumbent shall comply at all times with APL / AHS’s Information Privacy and Information Security policies.

Preferred Qualifications:

Healthcare environment experience is an asset. Preference granted to employees with additional education, for example an accounting certificate or a bachelor’s degree including relevant courses in accounting or finance.