Administrative Support III

Your Opportunity:

At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information on the appropriate hospital information system, on patients presenting at various entry points of the health system.

Essential functions of the position include:

1. Obtains and records accurate demographic and financial information on patients by interviewing patients, family members, and/or care providers.
2. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care, and reduce identity theft.
3. Verifies patient eligibility as it relates to healthcare coverage.
4. Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage and ensures that forms are completed appropriately.
5. Prepares identification labels, identification wristbands, and verifies the patient’s name and date of birth when applying the wristband to the patient.
6. Informs patients about options for accommodation and the process for requesting preferred accommodation.
7. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual.
8. In accordance with Health Information Act (HIA), Freedom of Information and Privacy (FOIP), and other privacy legislation in effect, the incumbent shall comply at all times with AHS Information Privacy & Information Security policies.
9. Performs other related duties as assigned by the Supervisor.

Physical requirements include the ability to push/pull patients presenting in wheelchairs and assisting with carrying patient belongings upwards of 25 lbs.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices, and initiatives within a department or program.

Classification: Administrative Support III
Union: AUPE GSS
Unit and Program: Health Information Management - Patient Registration
Primary Location: Ponoka Hospital and Care Centre
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 0.00
Posting End Date: 08-APR-2025
Employee Class: Casual/Relief
Date Available: 18-APR-2025
Hours per Shift: 7.75
Length of Shift in weeks: Varies
Shifts per cycle: Varies
Shift Pattern: Days, Evenings, Weekends
Days Off: Other
Minimum Salary: $23.53
Maximum Salary: $28.60
Vehicle Requirement: Not Applicable

Required Qualifications:
Completion of Grade 12 or equivalent.

Additional Required Qualifications:
Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required. This is a casual posting with the expectation that applicants are available for short shifts and shift work, often on short notice.

Preferred Qualifications:
Post-secondary education applicable to position - MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation, and what he/she will be assisting the patient with.