Administrative Care Coordinator

About Our Organization

At Sandra’s Home Health Care Services Inc., we're revolutionizing home healthcare in the Niagara Region through our unwavering commitment to exceptional client care. As a family-oriented organization, we've built our reputation on providing responsive, personalized support that extends beyond traditional business hours. Our clients trust us to be there when they need us most, and our team takes pride in delivering on that promise every day.

Position Overview

We are seeking an Administrative Care Coordinator to join our team. In this role, you will be the central point of contact for clients, caregivers, and healthcare providers, ensuring smooth operations and the highest quality of care. Your ability to coordinate, communicate, and utilize technology will directly enhance client experiences.

Essential Responsibilities

1. Serve as the primary contact for clients, answering phone calls and emails to address inquiries and guide them through the onboarding process.
2. Coordinate assessments, manage schedules, and maintain accurate client and caregiver records.
3. Ensure caregiver certifications are current and compliant, and manage scheduling.
4. Monitor client payments and follow up on overdue invoices.
5. Use healthcare management software and AI tools to optimize workflows and service delivery.
6. Maintain detailed client and caregiver files, including contracts, consents, and certifications.
7. Regularly check in with clients to ensure satisfaction and adjust care plans as needed.
8. Participate in the after-hours support rotation to ensure 24/7 client care coverage.
9. Collaborate with the team on administrative tasks and process improvements.
10. Provide and manage disciplinary actions to employees, ensuring adherence to company policies and standards.

Qualifications

1. Proven experience in administrative coordination, ideally in healthcare.
2. Tech-savvy with experience using healthcare management software and AI tools.
3. Strong communication skills, both verbal and written.
4. Excellent organizational and time management abilities.
5. Critical thinking skills to problem-solve and make decisions under pressure.
6. Ability to work independently and as part of a collaborative team.

Personal Qualities:

1. Genuine compassion for seniors and individuals requiring home care.
2. Strong sense of responsibility and commitment to client well-being.
3. Adaptable and resilient in managing changing priorities.
4. Natural ability to build trust and rapport with clients and team members.
5. Proactive mindset with attention to detail.

Why Join Our Team?

Compensation & Benefits:

1. Competitive annual salary: $50,000 - $60,000.
2. Performance-based bonus structure.
3. Comprehensive health benefits package.
4. Paid parking.
5. Professional development opportunities.
6. Supportive, family-oriented work environment.

Work Arrangements:

1. Flexible scheduling options.
2. Hybrid work opportunities.
3. Collaborative team environment.
4. Modern, well-equipped office space.

Impact & Growth

As our Administrative Care Coordinator, you'll:

1. Make a meaningful difference in clients' lives every day.
2. Join a growing organization at the forefront of home healthcare.
3. Have opportunities to shape and improve care delivery processes.
4. Work with a supportive team that values your contributions.
5. Develop valuable skills in healthcare administration and coordination.

Location

Niagara Region, Ontario.

Convenient office location with easy access to major routes.

How to Apply

Qualified candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be an excellent fit for this role. Please include "Administrative Care Coordinator Application" in your subject line.

Email: contact@shhcniagara.com

Application Deadline: March 7, 2025.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Sandra’s Home Health Care Services Inc. is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to providing accommodations for persons with disabilities. If you require accommodation at any stage of the hiring process, please let us know.