Administrative Assistant

Overview

Flyover is looking for an Administrative Assistant to join our team. The focus of this role is to support the management team at the attraction with daily office needs. They will also direct incoming phone calls, respond to inquiries, maintain recordkeeping systems, schedule appointments, and facilitate communication with guests.

This role is full-time, temporary (16-months - end date estimated for August 2026).

What is the compensation for this role?

The wage for this role is $39,520 annually and a full breakdown of perks and benefits will be discussed during the interview process.

What will you do in this job?

1. Handle daily cash operations, including reconciliation, variance resolution, deposits, coin orders, and petty cash.
2. Support Accounts Receivable by processing vouchers and issuing accurate, timely invoices.
3. Provide responsive, informative guest service via phone and email to ensure a smooth Flyover experience.
4. Assist Marketing and Sales with complimentary ticket requests and record-keeping.
5. Help with group bookings, including reservations, payments, ticket updates, and refunds.
6. Support online reservations by modifying Ticket Times, upgrading tickets, and processing transactions and refunds.
7. Respond to and escalate inquiries from general inboxes to ensure timely follow-up.
8. Complete various administrative tasks to support daily operations across teams.
9. Other duties and projects as assigned.

What skills and experience do you need for this job?

Education:

• Completion of post-secondary education in a relevant field such as business, finance, or hospitality is preferred.

Ideal Experience:

1. A minimum of 2 years of experience in an administrative role or office management required.
2. Previous experience in guest services, retail, hospitality, or tourism required.
3. Proficiency in Microsoft Office (Word, Excel, Outlook); experience with ticketing or scheduling software is a plus.
4. Strong cash handling and reconciliation skills; experience with cash recyclers is an asset.
5. Familiarity with invoicing, vouchers, and basic accounting or finance procedures.
6. Excellent communication skills, both written and verbal.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable an individual with disabilities to perform these essential functions.

1. Ability to sit or stand for extended periods of time.
2. Comfortable using a computer, phone, and standard office equipment for prolonged periods.
3. Occasional light lifting (up to 20 lbs.) - e.g., handling coin orders, office supplies, or promotional materials.
4. Ability to move around the facility as needed to support team operations or assist guests.

What will your work environment be like?

About Flyover: Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled flight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada. For more information, visit www.flyoverattractions.com.

EEO

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.