Administration - Supervisor

Sunday, September 8, 2024

Position Summary

The Administration Supervisor is responsible for the effective operation of the Administration Team within the Service Centre division. This individual oversees and executes the team’s daily tasks and responsibilities, ensuring that deadlines are met while providing exceptional service to internal and external customers. The Administration Team is a crucial part of the division that supports multiple internal departments and assists with various task completion that is pivotal to the success of the division.

Position Functions

• Direct and advise the Service Centre Administration team
• Review, evaluate and implement new administrative procedures
• Establish priorities to meet deadlines and ensure procedures are followed efficiently
• Execute daily team tasks as required
• Oversee the Quote/Order Entry Process
• Oversee the Invoicing Process
• Oversee Reception duties including Mail Sorting, Office Supply Management and Multi-line Phone System
• Oversee Order Allocation & Post Production transactions
• Record team attendance and coordinate vacation coverage
• Maintain communication between the necessary department managers
• Coordinate cross training within the department
• Troubleshoot and report daily issues as they arise to Administration Manager
• Ensure department operates in a safe and respectful manner
• Supervise and report team performance to Administration Manager
• Assist Sales and Purchasing departments with administrative projects as required
• Lead by example and provide positive motivation to the team

Working Conditions

The successful candidate will be working 40+ hours per week in an office setting. On-going use of computer is required. Travel within the Niagara region may be required on occasion.

Physical Requirements

Significant desk work with light walking and possible light lifting

Direct Reports

The successful candidate must have the ability to supervise a team of 6+ people.

Core Competencies

• Ability to prioritize workflow in fast-paced environment
• Ability to work under pressure
• Effective time management
• Adaptability & flexibility
• Highly organized
• Team player attitude

Preferred Qualifications

• Post-Secondary Degree/Diploma in Business Administration or an acceptable combination of education and relevant working experience
• 2+ Years of Demonstrated People Leadership experience
• Proficiency with Microsoft Suite
• Experience with Google Suite considered an asset
• Efficient multi-tasking ability
• Strong sense of independence
• Effective organization and delegation skillsets
• Well defined professional communication skills (written and verbal)
• Strong problem solving and decision-making capabilities