Admin Assistant

• 21 hours per week. Fixed-term contract until 31st March 2026 (with possible extension)
• Contributory pension scheme (6% employers contribution)

Role

About the job

Argyll and Bute Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to people across Argyll and Bute.

Argyll and Bute Citizens Advice Bureau is looking for a client-focused individual with experience of providing admin support, in our busy Lochgilphead office including support to those elsewhere in Argyll and Bute. This includes responding to clients contacting us by a variety of methods and assisting them to receive quality advice from our fully trained advisers. The post-holder also co-ordinates all office admin functions; incoming and outgoing mail, incoming and outgoing emails, office supplies, diary management and reception duties.

The successful candidate must be able to handle more than one task simultaneously and ideally have a track record of working with people who may be vulnerable and anxious. An empathetic and professional telephone manner is essential.

Team working is essential and the post-holder must be able to assist colleagues with possibly competing demands. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office including Word, Outlook and Excel.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

Employee benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus public holidays and a pension scheme with a 6% employer contribution. Argyll and Bute Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Application notes

How to apply

Please contact the Bureau Manager for an application pack:

Closing date for applications is Monday 24th February 2025, 12 midday.

Please note that the post is subject to the disclosure of criminal history information.

About the employer

Argyll and Bute Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.

Charity number: SC030477

Charity name: Argyll and Bute Citizens Advice Bureau

Argyll and Bute Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face and telephone advice.

The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus public holidays and a pension scheme with a 6% employer contribution (min. 1% employee contribution). Argyll and Bute Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

We take wellbeing seriously and have regular opportunities for wellbeing lunches and networking to support resilience in the workplace.

This post is unpaid. Expenses incurred whilst acting on behalf of the charity can be recovered.