Accounts Receivable Clerk -Patient Accounts- Regular full-time 2025-12475 (2025-12475)

Sunnybrook Health Sciences Centre’s Finance department is looking for a full-time, permanent Accounts Receivable Clerk to join its Patient Billing team. This position is located at the Bayview Campus (2075 Bayview Avenue) and requires on-site work five days a week. The Patient Accounts department manages high-volume billing and collections for the hospital. In this role, you will oversee non-OHIP billing and collections for services such as ambulance, preferred accommodation, WSIB, IFH, interprovincial claims, device charges, and other miscellaneous fees. You will also provide support for Business Office Operations. This is a dynamic, fast-paced position within a team of 20 professionals.

Summary Of Duties

• Provide coverage for Business Office operations.
• Processing and receipting patient payments.
• Processing petty cash transactions.
• Depositing cheque payments.
• Balancing cash operations at the end of the day.
• Other related duties as assigned.
• Process bills in the Hospital billing system and ensure all required information has been correctly obtained and entered.
• Prepare invoices for mailing. Follow up on returned mail to obtain a correct mailing address.
• Respond to patient and insurance carrier billing-related queries. Assist as needed to rectify billing issues.
• Process WSIB, interprovincial insurance, and IFH insurance claims.
• On a daily basis, review accounts to ensure accurate billing amounts and clear billing deficiencies.
• Review accounts receivable aging reports and perform follow-up to ensure accounts remain current.
• Make collection calls/utilize email as required to collect past due accounts.

In order to succeed in this role, the successful candidate must possess the following required and preferred qualifications and skills:

Required

• Minimum 3 years of experience in an accounts receivable department which includes soft collections (Hospital or Medical Clinic experience strongly preferred).
• Proficient and accurate data entry skills.
• Demonstrated competence with computer applications (Microsoft Word, Excel, etc.).
• Strong written and verbal customer relations skills.
• Superior attention to detail.
• Ability to deal directly with patients and families with sensitivity, patience, and discretion.
• Excellent organizational and time management skills with the ability to perform multiple tasks and meet competing demands in a fast-paced and time-sensitive environment.
• Ability to work independently.

Preferred

• OHIP claim processing experience.
• Graduation from a Community College Accounting Program or equivalent.
• Familiarity with HCRM billing software.
• Knowledge of other languages.