Accounts Receivable Clerk

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award-winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

This is a bilingual role based in Ontario. Candidates who reside in ONTARIO are invited to apply!

Eagerly accepting applications from Bilingual (English & French) candidates!

What you’ll do

Role we are currently sourcing for:

Remote Bilingual Bank Fraud Servicing Representatives:

• Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate risk to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner.
• Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing reviews within acceptable established time frames.

Who you are

We are looking for individuals who are:

• Customer-focused, going above and beyond to respond to the evolving needs of our customers.
• Solutions-oriented and outcome-focused, with a strong attention to detail.
• Team players with strong communication skills, who build relationships easily.
• Able to speak English and French fluently.

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.

Hours of our contact centre are:

Monday to Friday 8am-8pm
Saturday and Sunday 8am-6pm
Shifts will be primarily evenings and weekends.

Weekend availability is required.

Your scheduled shifts will vary according to business needs and the individual's given available time frames. Availability requirements range between days, evenings, and weekends.

• As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: